I have been using Water Purifier from this company for more than decades and even upgraded the models as recommended by Service Professional over the years. I have regularly paid for the AMC also.
However this time the AMC and Services are deplorable and pathetic. Since last week of May we have been facing one issue or the other, sometimes some part conk off, sometimes other. Then I am told that part is ordered...takes its own time to come despite connecting with a manager named Atul Munjal on May 30th"...now its been twice that despite of the new parts being installed - the machine is not working. On Jul 11, the new part came and post installation we were told that this is also not working. Only the service requests keep getting uploaded and updated on the mobile app. This is absurd, We have spent thousands on bottled water over the last 7 weeks - is this why we take AMC???? Since Jul 11, I have been receiving repeated assurances from Customer Service and Rachit Gupta who earlier assured resolution by 12th July, then again and even today I am being told via reply mail again that he will be escalating the issue to the senior leadership team that your complaint/request is prioritized and attended without any further delay. That they have again created a priority ticket Task No[protected] with reference to earlier complaint number- CM[protected] to expedite a resolution of your issue.
I have also demanded an extension of my Current AMC by 2 months in 2025 - to which no attention has been paid
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