Eureka Forbes — Enhance RO + UV

Address:

Pune, Maharashtra

Dear Team, I had purchased a Enhance RO+UV from your Varanasi Sales Office on 07.11.13 It's found that no doubt your sales representative were efficient enough in satisfying the customer in purchasing the product. Soon after one year as soon as the warranty period got over the product started creating numerous problem. Due to shifting of my place from Varanasi to Pune I was charged installation charges from your Pune technician which I had paid of amt Rs 450/- Later on I had renewed AMC from 13.12.14-12.12.15 and still the actual problem of "Red light indication " was never solved by your Pune technician. I had lodged numerous complaints for last 4 months but sometimes complaints gets closed without attending the site. As per your technician guidance I had executed all solutions by again adding "Pre Filter Base" of Rs 700/- to my unit-6020249 I had seen one of the worst post follow up from Eureka Team. After investing amt.of Rs 17000/- today I purchase drinking water from water. Please stop fooling your customers by providing ad.when your team can't solve the problems It's also found any complaints done through SMS mode never gets solved and nor there is any call back from your team. No complaints get resolved within 3 days, I don't know what service policy you had framed I had kept all purchased bill of drinking water from the market and I need a reimbursement of such amount from Eureka Forbes. Technician always visit sites after 7 pm and never able to resolve the problem. If my today's complaint no[protected] doesn't gets resolved by today 10 am I am going to file a fraudulent suit against your company. Thanks Dhruba Debnath Delivery has failed to these recipients or groups: [protected]@eurekaforbes.co.in The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly. The following organization rejected your message: EFL-MAIL-CAS1.eurekaforbes.co.in. Diagnostic information for administrators: Generating server: EFL-MAIL-CAS1.eurekaforbes.co.in [protected]@eurekaforbes.co.in EFL-MAIL-CAS1.eurekaforbes.co.in Remote Server returned '554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceededException.MapiExceptionShutoffQuotaExcee...⇄ Failed to process message due to a permanent exception with message Cannot open mailbox /o=EFL/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EFL-MAIL-CAS1/cn=Microsoft System Attendant. 16.55847:7E000000, 17.43559:0000000050010000000000000F[protected], 20.52176:000F4F[protected], 20.50032:000F4F[protected], 255.23226:000F4F83, 255.27962:FE000000, 255.17082:DD040000, 0.26937:00000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:80030400, 0.50608:05000780, 4.29904:DD040000, 5.29818:0000000038336565306136382D[protected]D[protected]D[protected]D3936303434...⇄ 1.29920:03000000, 7.29828:3E5C[protected], 7.29832:000000400000000005000780, 4.29880:DD040000, 4.29888:DD040000, 1.56872:FE000000, 4.42712:DD040000, 5.10786:[protected]E30302E[protected]E3033303A45464C2D4D41494C2D[protected], 255.1750:00000000, 0.26849:00000000, 255.21817:DD040000, 0.26297:000F4F83, 4.16585:DD040000, 0.32441:000F4F83, 4.1706:DD040000, 0.24761:9E000000, 4.20665:DD040000, 0.25785:00000000, 4.29881:DD040000 [Stage: CreateSession]' Original message headers: Received: from EFL-MAIL-CAS2.eurekaforbes.co.in (192.168.3.222) by EFL-MAIL-CAS1.eurekaforbes.co.in (192.168.3.224) with Microsoft SMTP Server (TLS) id 15.0.847.32; Thu, 19 Feb 2015 08:45:11 +0530 Received: from eflbrightmail1.eurekaforbes.co.in (192.168.3.82) by EFL-MAIL-CAS2.eurekaforbes.co.in (192.168.3.222) with Microsoft SMTP Server id 15.0.847.32 via Frontend Transport; Thu, 19 Feb 2015 08:45:08 +0530 X-AuditID: c0a80352-f793b6d000007ed6-ce-54e554d5f341 Received: from mail-we0-f171.google.com ( [74.125.82.171]) by eflbrightmail1.eurekaforbes.co.in (Symantec Messaging Gateway) with SMTP id 0E.43.32470.5D455E45; Thu, 19 Feb 2015 08:43:26 +0530 (IST) Received: by wesx3 with SMTP id x3so4795774wes.7 for <[protected]@eurekaforbes.com>; Wed, 18 Feb 2015 19:16:52 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:in-reply-to:references:date:message-id:subject:from:to :content-type; bh=tlShqbMbVvWI2jzIShYGEaDq60mI9eZ6xij4OrXfFFw=; b=H8pFRw/UEHSpF/8m255zz4zOFlYTf8/ED0kFZ880SY/fMMnDXstyg+5Tr3Cs2trd1Z f0m2hMGa9Gm4+oq6mkWzwM2EkkbjJi9XMLJrengihyIAkjkFsdeqWeZN2MROM8Y4iYHi vAueqEH4t6rmVz1pm25gi3eEMcLpG4qLhzw/FearJAGdQS6HlJyKVRbY6YNOaaoVQ6VK Xmq2MZsS+sXeFyYnVi0qYK7wDudwwkV1SljRPi9c97hRC0P2iT6szkirj9Oe3ATnNw+q ld1ueq+kEubLYiWyrKGfoXz4rYVuQ9QrCLyKlWYWp3aRPEcMcmpbiKevVmWBNRYBVwIr W5Mw== MIME-Version: 1.0 X-Received: by 10.180.85.103 with SMTP id g7mr10671478wiz.19.[protected]; Wed, 18 Feb 2015 19:16:52 -0800 (PST) Received: by 10.28.20.141 with HTTP; Wed, 18 Feb 2015 19:16:52 -0800 (PST) Received: by 10.28.20.141 with HTTP; Wed, 18 Feb 2015 19:16:52 -0800 (PST) In-Reply-To: <[protected]@mail.gmail.com> References: <CANxXWx+-GiiemgUmsbpAoK11mL=1X0bbKcWRR15bWGOSYGU=[protected]@mail.gmail.com> <[protected]@mail.gmail.com> Date: Thu, 19 Feb 2015 08:46:52 +0530 Message-ID: <CANxXWxJDeDOMGiauR1RkcxU4DUvmhVq365zN+9ubvkCP=[protected]@mail.gmail.com> Subject: FREQUENT INTERNAL PROBLEM IN ENHANCE RO+UV From: dhruba debnath <dhruv.[protected]@gmail.com> To: <[protected]@eurekaforbes.com> Content-Type: multipart/alternative; boundary="f46d043bdce60fe1dc050f685e4a" X-Brightmail-Tracker: H4sIAAAAAAAAA11Ta0gUURj17o7uaF4bZ31c10e5FoGaZQb5Q0IoRYxeskZFpKNe3cl9yMys jyDULEsljVIsK4rohQb2IJWIku2poUWUkdBLDdTMf4pYZnNnd92lf4dz7jn3+87l0mr2s0ZH 43IJCxbOpPfxozKPZHWsHTL8MKzvGoxKvjR9XJMKMpr6/lK7wH6/lAJs4kuxsG5zrp+xu/MJ VVIbWd7UMqqpAjOh9cCXRsxG1Fy7ABw4BL390ulDMMu8BOjXKOvAxwB6cXNFPfCjKabZG325 2K8mAmQCUd/5McphFtFi44zGYchEI3ePef+PfZndaHyuBpAglmkFqKOhTjFQzGo00Nzm4wjd hRZmHihYyyShiw125QIfJhZ1D9WpCA5iotGV4SnFq5Yv+DBRpz4NAts8ZmrzkBw4Hk03fnPi ONR+akB1BVDtIBoXmvIEvsgomTnelJiAbQIu5gqtQh4WE/KtCbzlHpBr7r2lzuoBwycT7YCh gd4fVv0eNbDeXKlYYbaDbbRKHwy3yq/ABuRZCyqMnGjMEWwmLOqDIEdouETn2UzFeh08SFjt EmvBZaIJS/K72gGi1bKtZyexFXAVh7FgdYTZQThN6UPh+p/fDSxTxEm4GOMSLLhUFa2xAwNN 6xEMJ/GBAi7C5YW8SXKdkc3CpzHZ7KkoE0XCuHFZCPEUPIdS0b52kEH7y5NtUhYSSzizyBc5 c7XQRlh/F6tkhjlI1kW68/pBPn3mVe95FUtZrBasC4U6cpIhJ402y9K8uhDYcFtedrmHQKJ1 EbCV8MEevDvd9S/egUidFgIvLy/WX67JzEvOaZ36JEiT31ILTyij8xbJvQ8LzxJymZNU1kGw UWnVybnvm5SLUcnFXP4zQoqROMmzmICFEVKMk3UWQxOSdZHuKF0VSK4syxm+/nR+vvvO2KrT I0kBPWdWBo5VM3xMd4pvzcf8C3vDIpfdiJiIqawP/nou/XlX/9WMhLAdyRnWN3vi08O3rLWx 1bPBK6/N7Pn2KLHm9uz2o8+yy/rumS/tS0t9HXc/dS6ievD9YlRHS3JnzIMNU8PZDx/nRh/Y nF2bvubwoQFtn54SjVxirFoQuX+saSL/cAQAAA== Return-Path: dhruv.[protected]@gmail.com X-Auto-Response-Suppress: DR, OOF, AutoReply ********************************************************************************...⇄ This e-mail and its attachment(s), if any, may be confidential and are intended solely for the use of the individual to whom it is intended to be addressed by the sender and is protected under relevant law. 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The sender, however, shall be subject to such lawful supervision of the said message as the sender deems necessary in order to protect its information, interests and reputation. ********************************************************************************...⇄ Final-Recipient: rfc822;[protected]@eurekaforbes.co.in Action: failed Status: 5.2.2 Diagnostic-Code: smtp;554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceededException.MapiExceptionShutoffQuotaExcee...⇄ Failed to process message due to a permanent exception with message Cannot open mailbox /o=EFL/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EFL-MAIL-CAS1/cn=Microsoft System Attendant. 16.55847:7E000000, 17.43559:0000000050010000000000000F[protected], 20.52176:000F4F[protected], 20.50032:000F4F[protected], 255.23226:000F4F83, 255.27962:FE000000, 255.17082:DD040000, 0.26937:00000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:80030400, 0.50608:05000780, 4.29904:DD040000, 5.29818:0000000038336565306136382D[protected]D[protected]D[protected]D3936303434...⇄ 1.29920:03000000, 7.29828:3E5C[protected], 7.29832:000000400000000005000780, 4.29880:DD040000, 4.29888:DD040000, 1.56872:FE000000, 4.42712:DD040000, 5.10786:[protected]E30302E[protected]E3033303A45464C2D4D41494C2D434153 31000000 00, 255.1750:00000000, 0.26849:00000000, 255.21817:DD040000, 0.26297:000F4F83, 4.16585:DD040000, 0.32441:000F4F83, 4.1706:DD040000, 0.24761:9E000000, 4.20665:DD040000, 0.25785:00000000, 4.29881:DD040000 [Stage: CreateSession] Remote-MTA: dns;EFL-MAIL-CAS1.eurekaforbes.co.in [protected] Forwarded message[protected] From: dhruba debnath <dhruv.[protected]@gmail.com> To: <[protected]@eurekaforbes.com> Cc: Date: Thu, 19 Feb 2015 08:46:52 +0530 Subject: FREQUENT INTERNAL PROBLEM IN ENHANCE RO+UV Dear Team, I had purchased a Enhance RO+UV from your Varanasi Sales Office on 07.11.13 It's found that no doubt your sales representative were efficient enough in satisfying the customer in purchasing the product. Soon after one year as soon as the warranty period got over the product started creating numerous problem. Due to shifting of my place from Varanasi to Pune I was charged installation charges from your Pune technician which I had paid of amt Rs 450/- Later on I had renewed AMC from 13.12.14-12.12.15 and still the actual problem of "Red light indication " was never solved by your Pune technician. I had lodged numerous complaints for last 4 months but sometimes complaints gets closed without attending the site. As per your technician guidance I had executed all solutions by again adding "Pre Filter Base" of Rs 700/- to my unit-6020249 I had seen one of the worst post follow up from Eureka Team. After investing an amt.of Rs 17000/- today I purchase drinking water from water. Please stop fooling your customers by providing ad.when your team can't solve the problems It's also found any complaints done through SMS mode never gets solved and nor there is any call back from your team. No complaints get resolved within 3 days, I don't know what service policy you had framed I had kept all purchased bill of drinking water from the market and I need a reimbursement of such amount from Eureka Forbes. Technician always visit sites after 7 pm and never able to resolve the problem. If my today's complaint no[protected] doesn't gets resolved by today 10 am I am going to file a fraudulent suit against your company. Thanks Dhruba Debnath