Eureka Forbes — Equipment return policy not followed

Address: B1/B2, 701, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai 400013

We have purchased Eureka Forbes Vacuum Cleaner, Forbes Cordless Zerobend Z21WM through demo at our residence. There is 10 days return policy for this. as we want to return this, request was generated for the same on 7th Nov 24, but till date we are getting reply on mail from different users from customer support that it will be addressed at the earliest. call log no. CM[protected]. daily we take followup but there is only one answer that it will be resolved at the earliest. already 10 days have passed.