Eureka Forbes — Escalation Regarding Non-Attendance of Technician and Request for AMC Refund

Dear All,

I am extremely disappointed with the poor service experience and lack of accountability in resolving my complaint.

Following my escalation, I received several calls from Eureka Forbes, and a technician, Mr. Kadam Akshay, visited on 8th October. He carried out certain repairs and confirmed that the issue had been resolved. However, shortly thereafter, the outlet water started flowing continuously, indicating that the problem had not been fixed.

I immediately contacted him again, and he revisited on 9th October. During this visit, he informed me that he was unable to resolve the issue and stated that a senior technician would be assigned to address it. He requested that I reschedule the service appointment and assured me that the problem would be resolved on 10th October. Based on this assurance, I rescheduled the service request to 12th October.

However, as of today, no technician has visited, and Mr. Kadam Akshay has neither responded to my calls nor provided any update on the status of the complaint.

I would like to highlight that the technician demonstrated a lack of technical expertise and professionalism. He provided repeated assurances that were never honored and failed to communicate proactively regarding the status of the service request. Such behavior is completely unacceptable and has caused significant inconvenience.

My issue has remained unresolved since 29th September, despite multiple follow-ups, technician visits, and escalations. It is concerning that a service request has been pending for over two weeks without any resolution or ownership from the service team.

I request immediate intervention from the concerned management team to:

1. Assign a qualified senior technician to resolve the issue without further delay.
2. Provide a clear explanation for the repeated service failures and missed commitments.
3. Investigate the conduct of the concerned technician and take appropriate corrective action.
4. Ensure that the issue is resolved on priority and provide a firm resolution timeline.

This level of service is highly disappointing and falls far below expected customer service standards. I expect immediate action and a satisfactory resolution at the earliest.