I have no other option except to express my annoyance right now since this is out of hand. In order to serve its customers and ensure their pleasure, such a reputable organization should adhere to certain ethical standards.
I was forced to spend 450 rupees to replace the filter a week ago after being told Shyam Sunder Reddy ([protected]) will take care of the problem. After installing a new one, the problem still persists. After making several complaints, he mentioned that he will order some spare parts on 3rd Dec and now stopped picking my calls.I am continuously trying to call him and customer care and your Customer care is worst ever, they do not have any update on anything and i have been falsely promised each time that they escalate and i get call within 1 hour which never happened till now.
Not the guy Shyam has blocked my number, so if I attempt to phone him, he picks up the call and hangs up as soon as he recognizes my voice from my alternate number. He has also blocked my alternate number, which he picks up when I try to call it. I'm not sure whether you have a network of con artists. I have no idea if my product will ever be fixed. Shyam has the time to send me SMS messages but chooses to ignore my call by claiming to be busy. I truly have no idea what keeps customer support agents occupied throughout working hours, especially when a situation has escalated.
I am unsure of what you will be doing because I have been complaining about your defective goods since February and my issues have not yet been fixed. I would expect you to take some time to address the issue with your staff & refund my money. I won't be recommending anybody to purchase any of your items in the future because of the poor customer service and the unreliable service staff. Overall, it was a really difficult event for me to go through. If the firm does not give me a refund, I will proceed with legal action.
Thanks
Madhu Kumar
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