| Address: EUREKA FORBES LIMITED Eureka Forbes Limited, 2nd floor, KPS Avenue Commercial Building,Opp. Ashapuri Hotel, Ambience Hotel Road, Kaspate Wasti, Wakad, |
We have taken an AMC for Aquaguard Select Enrich UV in the Silver AMC Category in February 2025. We were assured that a Technician would visit and change crucial components of the machine as part of the Maintenance Contract. Not a single Technician has visited the previous address at E/301, Bramha Exuberence , Kondhwa Khurd, Pune-411048. All attempts to file Service Requests met with a response that Service BP is not online. Since then we have shifted to A/19, Chaitraban Residency A CHS, S No 127/1, Aundh, Pune 411007. With great difficulty we could get the address changed in your record. Now, the Technician is appointed and he is not attending the complaint as there is no Kit provided by the Company. Now the position is that the aquaguard has stopped working and there is no water output. The technician has advised to keep the machine closed as it may get damaged. We are buying water of about Rs 250/- daily due to non-functioning of the Aquaguard machine on account of failure to honor conditions of Annual Maintenance Contract. The helpline provided is of no USE as they only take note of complaints and do not provide solutions. Neither is any Service Manager listed on your website, nor is an escalation matrix provided as is the case in reputed companies. Details of AMC:- ( 1). Name & Address not provided due to privacy concern (2) Customer ID: - [protected] (3) Component ID: CA[protected] Serial No : [protected] (5) Complaint No CM[protected] Was this information helpful? | 
Post your Comment