[Resolved] Eureka Forbes — Faulty Product of Eureka Forbes Dr Aquaguard NRICH HD RO+UV+MTDS water purifier

sanjoy sen

Dec 23, 2020

Address: Burdwan,West Bengal

I had purchased this "NRICH HD RO+UV+MTDS" model from authorized sales center by paying 21K around in 2019. Within 6-7 months its Filter was showing "Red Alarm" of full consumption. I was surprised because we have a family of 5 members(including 2 senior citizen and one 5 yrs old kid) and its hardly 14-16 ltr water consumption daily. With no other option left, I took AMC by paying 5000/- and refilled it on June, 2020.

Within 5 months its again showing the same alert and its again the same game playing by Aquaguard service center to putting pressure to pay 5000/- to buy a new filter.

The authorized technician of Aquaguard in Burdwan, West Bengal is also unaware of the reason and clueless about resolution.

I am planning to dump it and buy some other brand after several follow up with Aquaguard.

I would suggest every one be aware of this and think wisely before choosing Aquaguard products.

Even a single star is more for the service and product.

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Dec 29, 2020

Complaint marked as Resolved

Step 1 :Raise a complain Step 2 : Follow up with support team by mail and call. Step 3: If not received any response, escalate it to 2nd level.

Eureka Forbes customer support has been notified about the posted complaint.

Dec 26, 2020

Updated by sanjoy sen The technician came on 24th of December and fixed it.
I do have few points to share with Product team and Service team:
@Product Team:
 Product Name: Dr AQUAGUARD NRICH HD RO+ UV+ MTDS Water Purifier
 Feedback:
• Water consumption: I am pretty sure, either it’s a product fault (Hardware/Software) or its filter’s chip/circuit to measure wrong consumption level where in actual its far below of threshold value of warning.
• Why customer will suffer after paying 21000/- and then refilling it twice/thrice in a year by paying 10, 000-15, 000 along with its AMC cost?
• Less Transparency: Could you please show us how you are measuring consumption level of water. There is no transparency about the process.
@Service Team:
 Feedback:
• When ever we raise any request for AMC or buying any product parts, we get a call within 5-10 minutes. Why can’t we expect same level of support for all other cases?
• There was no proper communication from support team about the defect and only after round of complain and mail communication they took it seriously. Why do people pay for AMC and still get such kind of service?