[Resolved] Eureka Forbes — Faulty Product of Eureka Forbes Dr Aquaguard NRICH HD RO+UV+MTDS water purifier
I had purchased this "NRICH HD RO+UV+MTDS" model from authorized sales center by paying 21K around in 2019. Within 6-7 months its Filter was showing "Red Alarm" of full consumption. I was surprised because we have a family of 5 members(including 2 senior citizen and one 5 yrs old kid) and its hardly 14-16 ltr water consumption daily. With no other option left, I took AMC by paying 5000/- and refilled it on June, 2020.
Within 5 months its again showing the same alert and its again the same game playing by Aquaguard service center to putting pressure to pay 5000/- to buy a new filter.
The authorized technician of Aquaguard in Burdwan, West Bengal is also unaware of the reason and clueless about resolution.
I am planning to dump it and buy some other brand after several follow up with Aquaguard.
I would suggest every one be aware of this and think wisely before choosing Aquaguard products.
Even a single star is more for the service and product.
Contact No. [protected]
Customer Code: [protected]
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Complain No. [protected]
Complaint marked as Resolved Dec 29, 2020
Step 1 :Raise a complain Step 2 : Follow up with support team by mail and call. Step 3: If not received any response, escalate it to 2nd level.
[Dec 24, 2020] Eureka Forbes customer support has been notified about the posted complaint.
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