Eureka Forbes — Filter cartridge not supplied aqua guard model maxima uv sr. No [protected]

Address: FLAT NO 202 GARDENIA BLDG 5 EVEREST WORLD KOLSHET ROAD THANE WEST

I have entered in to AMC for above product 13 June 2022 for three years and paid advance charges.
My customer ID [protected]
COMPONENT ID 34606876
SR. NO [protected]
As per agreement company has to replace Filter Cartridge every year in June.
They had not given cartridge in 2023 and after lots of complaints they supplied me after three months
same issue for 2024 till now they have not replaced the cartridge and my family is drinking non hygienic water
During last visit in current month I asked service engineer to replace the cartridge & he checked with office they replied that it is already replaced
I asked the engineer to check date mention on Cartridge which was January 2024
I have asked if you have replaced why date is Jan 2024 & inform that I have not received the cartridge.
Even after making lots of request, it is not yet replaced.