Eureka Forbes — Floor cleaning ROBOT

Subject: Complaint regarding prolonged delay in service resolution and non-extension of warranty for the period during which the instrument was unavailable

I am filing this complaint against **Eureka Forbes Limited** regarding the prolonged delay in resolving my service complaints and failure to extend the warranty for the period during which my instrument was unavailable to me due to service-related issues.

I have raised multiple complaints with Eureka Forbes, but despite repeated follow-ups, the matter has not been satisfactorily resolved.

The complaint details are as follows:

1. **Complaint No. CM[protected]** – Warranty extension is pending.
2. **Complaint No. CM[protected]** – Warranty extension is pending.
3. **Complaint No. CM[protected]** – Resolution has been delayed/pending.

The instrument remained unavailable to me during the period when it was under service/awaiting resolution. Therefore, I should not lose warranty coverage for the period during which I could not use the product because of the service issue.

Despite repeated communications and reminders to Eureka Forbes, I have not received satisfactory resolution or confirmation of the appropriate warranty extension.

### Grievance

The continued delay in resolving the complaints and failure to provide the appropriate warranty extension has caused me considerable inconvenience and loss o[censored]se of the product.

I consider this to be **deficiency in service** and request intervention for an appropriate resolution.

### Relief Requested

I request Eureka Forbes to:

1. Resolve the pending service issue immediately.
2. Extend the warranty by the **entire period during which the instrument remained unavailable to me** because of the service/complaint issue.
3. Process the pending warranty extensions against **Complaint Nos. CM[protected] and CM[protected]**.
4. Provide written confirmation of the **revised warranty expiry date**.
5. Provide an appropriate resolution/compensation for the inconvenience and loss o[censored]se caused by the prolonged delay.
6. Ensure that no portion of the warranty period is treated as consumed during the period when the instrument was unavailable with me due to the service issue.

I have already made several attempts to resolve the matter directly with Eureka Forbes, but the issue remains pending. I therefore request the **National Consumer Helpline** to take up the matter with Eureka Forbes and facilitate an early and satisfactory resolution.

Neeraj Kumar