[Resolved] Eureka Forbes — I want to cancel the order.

[Resolved] Eureka Forbes — I want to cancel the order.

B baltekar from Chennai, Tamil Nadu

I was told that the my product will be delivered on Mahashiv Ratri 4th March, I placed the order through Sales Person Mr Naveen. I told him to make sure the order is placed on muhurta of Shivaratri. I didnt get it. He didn't pick up my calls. In turn he texted me that he's in meeting/driving/call you later but he didnt called never from his side. Didn't even asked to call if the order is received. I am old customer for Dr Aquaguard, when was in maharashtra same issue faced. No proper service. I thought it would be good in bangalaore but its the same story. I want to cancel my order. The website doesn't have any link to cancel the order. The helpline number is not working. This is a cheat company with pathetic service/sales person. There was a complaint raised yesterday and I was told that with 24 hours I'll be reached to update the status but not done. Complain No[protected] Order No: [protected] Customer ID [protected] Was this information helpful? No (0) Yes (1)
Jun 24, 2019 Complaint marked as Resolved Not resolved i didnt get what i was told. Eureka Forbes customer support has been notified about the posted complaint. Mar 07, 2019 Updated by baltekar [protected] Helpline is available from 8am to 8pm on all days. <<< Number not working. How can we trust this company. https://www.eurekaforbes.com/return-and-replacement-policy >> What do I do in case I was to cancel my order before the shipment reaches me? You can cancel your order before the product has been shipped by filling your Order Id and Product details here. Upon receiving your Cancellation Request we will initiate the refund process. The refund is made to the same bank account/ credit card/ debit card which was used to pay for the purchase. Please note that no refunds are made by cheque or cash. There is no link from where you can cancel. Headache yaar. Verified Support Mar 09, 2019 Eureka Forbes Customer Care's response Dear Bhushan, My team in Bengaluru has been informed about the problem you are facing. Request your patience as they will contact you at the earliest to address the same. Regards, Anita Verified Support Mar 11, 2019 Eureka Forbes Customer Care's response Dear Bhushan, A representative from my team tried calling you but couldn't get through. Please share an alternate contact number or a convenient time when my team can call you back. Regards, Anita Mar 14, 2019 Updated by baltekar Hi, My contact number is same working 24/7. Your sales person is not receiving calls. He just says he'll call in 30 minutes but he doesn't. I think he is doing intentionally. Please take your product back and refund my money that's it. I have updated the same in Complain No[protected]. If really care, please just come and take your product back and refund the money. I have also stated that the NRICH HD RO/UV is wasting too much of water. Your sales person gave false promises. I wanted to cancel the product but you sent the installations person after 100's of call with request. It was decided that the installation will be done with 2 in 1 connection for bore and river water. The installation person came without this. Sales person said within 2 days he'll come and fix the 2 in 1 connection but its been 4 days now. He's not receiving call also. I don't have time right now but when I get, i'll send you the images of messages he replied and what I got. We are paying for the product from the money we have earned after so much struggle and you people don't care about how customers feel. IF YOU CARE, PLEASE TAKE YOUR PRODUCT BACK ASAP. I know with 30 days I can return the product no questions asked. But you know the reason already. Thanks for nothing. Mar 14, 2019 Updated by baltekar Also I have given the sales person name and number in the complaint number check. Mar 15, 2019 Updated by baltekar Any update on this? Mar 17, 2019 Updated by baltekar Are you there? If you dont have time. Give your contact number Ill call. It looks like no hope my issues getting resolved. I am cancelling your product. Shameless sales person and all the support. Mar 20, 2019 Updated by baltekar Are u going to take action on the sales person or not? Mar 22, 2019 Updated by baltekar Hello Shameless support from EurekaForbes. Are you there? Mar 27, 2019 Updated by baltekar Anybody there? Apr 22, 2019 Updated by baltekar Dont buy Eureka products Ever...bought 4 products dissapointed all the times.. shameless company and support. Thugs Jun 24, 2019 Updated by baltekar These people changed the complaint status to reasolved without confirming with me. Its not resolved
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