[Resolved]  Eureka Forbes — installation and services not provided by company

I had purchased an aquaguard genius a year back... And no one turned up for installation despite repeated calls to customer care. I finally got frustrated and fired the dealer from where i purchase the product and told them that i will throw the aquaguard back to him for selling a product that has rotten customer service. The dealer arranged for someone from his side to install the product for me.
Recently after 12 months a person from eureka forbes visited my home for servicing and told us that this is the last service we will be receiving when we got only one service i understand i am entitled 2 free services.
I am now moving to another apartment and i called customer care for installation and i was told that i have to pay for this service because it is a re-installation. My question to you is “how does this become a re-installation” when i did not get any installation in the first place. To get this resolved i have been talking to people by the name lakshmi (Have been talking to this lady for first installation 12 months back…she is of no use at all) today i have talked to varsha, again lakshmi, santosh, some group leader - praveen who in turn gave me the supervisor’s name and number (On insisting for it) they told me hemant will call me back on this …as usual i did not hear back from anyone. I tried calling hemant and his phone is constantly switched off.
Please be informed that i will file a consumer complaint online against eureka forbes and also escalate this to head of customer care - vinath hedge if things does not resolve at the earliest.
My contact number is [protected]