Eureka Forbes — Lvac voice

Address:

Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India. Tel: +91 2248

Hello Gentlemen,

I bought the Forbes Robo LVac Voice in first week of May, 2022 from your Dealer in Thrissur. The Name of the Sales Guy is Harikrishnan. The following are the Product Details.

Month and Year of Import - April 2022
C-AN-B-DD-AAIB
GFCDFRLVV00000
[protected]
FORBES-ROBO-L-VAC+VOICE
[protected]
Sap Code GFCDFRLVV00000

We lodged a complaint for failed Water Tank more than 3 weeks ago. The Service Center is not willing to provide the Service Request Number. When we visited the Local Service Center at NP Tower, Poonkunnam Road, Wet Fort, Thrissur 680004 Near Bindu Theatre. They mentioned that the replacement part is awaited from Bangalore and this response is repeated ever since we raised the complaint.
We also wrote to deepa.[protected]@eurekaforbes.com but unfortunately, there is no response from her either.

We tried to approach through WhatsApp on [protected]. Here again the response was one of a stereo-type - in fact they asked me to raise one more complaint - since I was fed up of this chasing, I requested for a refund of the amount paid and they provided a complaint number CM[protected] for this.

As of now, our Rs.32, 000/- investment in this Robo is a sunk cost for us and we have no clue as to how to deal with this non-functioning product.

Hope your intervention would help speed up the process. Can you please pitch in and help us ?

We are senior citizens and we dont get any domestic help - this was the only reason why we bought this being coming from a reputed company. Now we are helpless since your product is not functioning as was promised.

Hoping to receive a favorable and quick response.

Thanks & Regards