Dear Eureka Forbes Customer Support,
I am extremely disappointed with the service and product quality of the Forbes SmartClean with Home Mapping Pro. Despite raising multiple complaints and struggling for over 1.5 months, I finally received a replacement unit. However, the issue still persists, and the replacement product is also defective.
New Issues Observed in the Replacement Unit:
1️⃣ Parts Near Screws Getting Damaged – The plastic near the screws is weak and cracking, causing structural instability.
2️⃣ Other Parts Breaking – The build quality is extremely poor, and parts are falling apart after minimal use.
This is completely unacceptable. I have already suffered significant inconvenience and mental harassment due to the non-functional original unit. Now, even the replacement is faulty, proving that Eureka Forbes is supplying substandard products.
My Final Demand:
⚠️ I do NOT want another defective replacement.
⚠️ I demand a full refund of ₹21, 730 immediately.
⚠️ If my request is ignored again, I will take legal action.
If I do not receive a proper resolution within 7 days, I will:
File a case in the Consumer Court under the Consumer Protection Act, 2019 for selling defective products.
Expose this issue on all social media platforms and consumer forums to warn other buyers.
I expect immediate action and a refund process to be initiated at the earliest.
Awaiting your urgent response.
Sincerely,
Partho Kundu
[protected]
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