[Resolved] Eureka Forbes — order cancellation

K mohammed yunus

from Bengaluru, Karnataka

Address:	560026
Website:	eurekaforbes

One of the sales person of eureka forbes made me to place an an order for aquaguard magna nxt hd ro water filter. The very next day i realized that it is just an ro and not an uv, i wanted to buy and ro+uv. I cancel the order placed with eureka forbes and asked them to pay my money which i paid through credit card. This was done on 19th july 2017. Today is 24th july and till date no one from the company bother to respond to my order cancellation. Neither they supplied the filter nor they gave back the money to me. I am very helpless. I tried to contact all their customer care numbers but could not able to reach any one of the number, as all these numbers were always on hold. Please help me in getting back my money.

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Aug 24, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Jul 24, 2017

Updated by K mohammed yunus My Order ID[protected]
CUSTOMER ID - [protected]

Verified Support

Jul 24, 2017

Eureka Forbes Customer Care's response Dear Mr. Yunus,

I've forwarded your concern along with your details to my team at Bangalore. They will get in touch with you soon for further assistance.

Regards,
Anita

Jul 27, 2017

Updated by K mohammed yunus Your above update is on 24th July 2017 and today is 27th July, still there is no response from Eureka Forbes. Please check.

Thanks.
K Mohammed Yunus

Aug 04, 2017

Updated by K mohammed yunus My issue with Eureka Forbes is still not solved and I have still not received my refund back. This is ridiculous. Eureka Forbes such a big company and such a big name in the market, harasses its customers like this is very shameful. If a cancel a order with online companies like flipkart or Amazon, immediately within 2 to 3 days I get back my refund, but this company Eureka Forbes is ridiculous, I am following up with them form almost a month now.

Aug 08, 2017

Updated by K mohammed yunus Today I got the message from eureka forbes customer care that my refund has been initiated to some Nagaraju - Axis bank account. When I checked this is the same sales person who sold the water filter to me. This is CHEATING by the sales person of Eureka Forbes. The company (EF) must take serious action against such criminals. I request you to kindly look into this matter and get back my money from this Company.

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Comments

Rahul Jadhav1

The same thing happened with me. I had cancelled the order of the purifier on 27 June. I called several times. Today is 24th July and still not got refund.

Eureka Forbes Customer Care's response, Jul 26, 2017

Verified Support

Dear Rahul,

Please share your registered contact number or customer ID, so that my team can connect with you at the earliest to resolve your issue.

Regards,
Priya

Rahul Jadhav1's reply, Jul 29, 2017

Priya,

Below are the details:

My customer id: 8001028790
Product id: 100051050
Order id: 998114196
Reference number: 11368

I called up today and the answer was by Tuesday the refund will get initiated. Will check till Tue EOD or else will follow up again.

My Complaint Subject :Dr Aquaguard — regarding product amount refund of dr. aquaguard magna nxt hd ro+uv