Eureka Forbes — Order number #gkf1k8bj85690365: aquaguard delight nxt ro+uv+uf+mc aquasaver water purifier

I have purchased order number #GKF1K8BJ85690365: Aquaguard Delight NXT RO+UV+UF+MC Aquasaver water purifier on[protected] but I haven't received the water purifier yet.
I have made several complaints but there is no resolution.
I have applied for refund but till date I have not received any update on the status of my refund process. I keep getting answer from the online customer support that they have transferred my case to the concerned department and it's been 2 weeks that the so called concerned department has not given the update of my refund.
It's quite frustrating that such a renowned company has such a lack of chain where we find difficulties to get the refund of my own money.

Can you please refund my money as soon as possible.

Best regards,
Shashank
Mob: [protected]