Eureka Forbes — Pathetic service support - Gold support plan

I have an Aqua Guard water filter at home, and I do not understand how and to whom I should address the issues of service requests. It has not been a single service request addressed on time and without giving frustration to me. Is this the same with all customers or is it an exception with me alone. Every time I book a service it’s the same response. I don’t know why I have paid the Gold plan AMC.

I really feel so bad in the decision of buying this machine.