Eureka Forbes — Product & Service issue

Dear Sir/Madam,

I am writing to formally log a complaint regarding my Aquaguard Enhance 2X Life water purifier (Serial Number: SN-[protected]), which was purchased from Maxcom, Balangir on August 27, 2025, under Invoice Number 961.

Approximately two months after the purchase, the unit stopped dispensing water. I contacted customer care, and a technician attended to the service request. However, following that initial repair, the water tank cracked, resulting in a severe water leakage issue.

I subsequently filed another complaint regarding the leak. Two technicians visited my residence and confirmed that a replacement tank needed to be ordered. They assured me that the issue would be resolved as soon as the part arrived. Unfortunately, despite these assurances, the matter remains unresolved to date.

Please look into this issue immediately and arrange for the replacement tank to be installed without further delay. If this matter is not resolved promptly, I will be left with no option but to escalate this issue and file a formal complaint with the Consumer Forum.

Thank you for your prompt attention to this urgent matter. I look forward to your quick response.