[Resolved] Eureka Forbes — refund of amc contract for dr. aquaguard

Gaurav2901

from Ahmedabad, Gujarat

Address:	Gandhinagar, Gujarat, 382421
Website:	www.eurekaforbes.com

I paid rs. 5020.00 for amc contract on 27 january, 2018.in two days their executive came and tell me to replace pump. Pump will charge rs.3500.00 extra. I said i don't want to pay it. I don't want to replace my pump. So please refund my amc money. Guys denying refund. Please help me get the refund. It's my right to pay for pump. They are actually forcing me by not refunding my money to pay extra for pump. There is no possibility of my water filter to work without pump and i don't want to pay extra for pump. Please help me get my money back.

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Mar 5, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2018

Eureka Forbes Customer Care's response Dear Gaurav,

Request you to share your customer ID and registered contact number here. I'll have the relevant team get in touch with you soon to discuss this further.

Regards,
Priya

Feb 06, 2018

Updated by Gaurav2901 It's been 8 days and we are without water as Eureka Forbes is doing nothing to solve my troubles. I am asking a valid refund because I don't want to pay extra for pump and without pump, filter isn't working. There must be a provision to repair pump under Annual Maintenance program because I don't have money to pay for repair. It's better if company look forward to take this case seriously.

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Comments

Gaurav2901

from Ahmedabad, Gujarat

My registered contact number is [protected]. I don't know what is my customer id. I have contract number which is [protected]. I paid online AMC on January 27, 2018. I paid Rs.5020.00. There is no reason to continue contract as your executive told us that pump's not working and without pump contract is wastage of money so Please refund my money.

Gaurav2901

from Ahmedabad, Gujarat

The problem has been solved. Thank you so much for your assistance. I am grateful to Eureka Forbes Team ans specially thankful to Ronak Patel (Ahmedabad Branch) for handling my concern in good terms. I am very unsatisfied with customer care executives though. They were very rude with me when I was asking about refunds. Please try to improve your customer care helpline ethics. Thanks overall for solving my troubles.

Have a nice day