Eureka Forbes — Return/ replace product TPG1K[protected]

Website: Eureka forbes

I had recently made a purchase from the eureka forbes website for a filter cartage, I contacted the eureka support before making the purchase and confirmed if the product is compatible to my device post which I had made my purchase but after the technician visited he said the product is not compatible with my device aquaguard jazz RO UV MTDS AC, customer id [protected]. I have requested them to replace the product with the compatible component. I am ready to pay if any additional amount needs to be done. If replacement is not possible, request you to return the product.

I have raised a ticket for return or replacement on the same day after the product delivery, it's been 10 days, but I did not hear back from them, whenever I call to the customer service, they just respond that they do not have any update on my request.

Order Id: TPG1K[protected]
Registered Phone Number: [protected]