Dear Eureka Forbes Team,
I am writing this email to express my extreme dissatisfaction and frustration regarding the handling of my complaint (CM[protected]. It has been over ten days since the complaint was raised, and despite the initial response indicating that the issue would be resolved within 24 hours, I have received no follow-up or resolution.
What is more disturbing is that your team, without any resolution or action, closed the complaint, falsely stating that I was not available for feedback. The fact that customer care attempted to reach out at odd hours is simply a reflection of the inefficiency and lack of respect for the customer’s convenience. This is not just a failure of your service partner but a glaring failure of the entire system that Eureka Forbes operates.
Your inability to handle a simple customer issue speaks volumes about the mismanagement at every level, including your CEO, Managing Director, and Chairman. It’s commendable how thick-skinned your leadership must be to allow such a dismal standard of service to persist while ignoring the genuine concerns of customers. This situation is not just an oversight but a clear example of the broken processes in your company, with no accountability or customer focus.
I am no longer requesting a resolution; I demand an immediate resolution to the issue. I expect a prompt response with clear actions taken to rectify the situation and an update on what steps will be implemented to prevent such failures in the future.
Your brand's reputation is severely tarnished in my eyes, and the way this issue has been handled only reinforces my lack of confidence in your ability to deliver even the most basic services.
Kiran Ventrapragada
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