[Resolved]  Eureka Forbes — Service escalation - aquaguard neo

Address: 560011

Website: www.eurekaforbes.com

I have purchased Aquaguard Neo on 28.12.2014 from Sneha Synergies sales representative in Bangalore. Now within a year it started giving problems. When we switch on the Aquaguard from last one week the red light continues to blink and beep sound so i have made a service request through online (Request Id : [protected]). There was a call from the call center they sent the service person Mr. Vinod ([protected]) on 16/12/2015. He inspected and diagnosed the fault in motherboard and said it'll cost Rs. 1940. He also said there is no guarantee for electronics items under warranty and he insisted to put the service contract for 2 years it'll cost around Rs.3440 in that all the electronic parts and filter will be taken care. Then he said that check the motherboard availability in his office and call back but no response after that. My Doubt is at the time of the sale so many false commitments like under warranty no maintenance cost all free of service, only one time filter change is required for an year after warranty period it costs Rs.400 around.Very less maintenance. My question here : i had paid Rs. 10000 as initial cost with 1 year warranty but within a year it had lots of problem and if i request for service without proper inspection asking to change motherboard Rs. 1940 + Filter Rs.700 nearly Rs. 13000 within one year & still under warranty. If i would have gone for BISLERI / KINLEY mineral water it would have cost-ed me very less & will have a good taste also. I am waiting for your genuine reply and hopefully My Aquaguard Neo covers under warranty. Regards, Maninder [protected]