[Resolved] Eureka Forbes — servicing not done even after many requests

manojakati

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I have 'aqua guard' water purifier. My customer id is 2094. I am from bangalore (East). My registered phone number is [protected]. I have been requesting to send a service engineer for regular service (Paid service) for the last two months to the phone number - [protected].
Many tickets have been raised and closed without attending the servicing. Some of the ticket numbers are 5356 dated 02.12.2018, 5489 dated 07.12.2018, 5973 dated 22.12.2018. I am left with no option but to approach consumer forum. I hope some action will be taken to my this complaint at the earliest.
My email id - [protected]@rediffmail.com.

With regards,
Manoj

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Feb 25, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2019

Eureka Forbes Customer Care's response Dear Manoj,

I have informed my team in Bengaluru about your concern. They'll connect with you at the earliest to address the same.

Regards,
Priya