Eureka Forbes — slimtech — > nova product exchange

Address: Bangalore

I am totally frustrated and mentally upset.

I am horrified at the service quality. They are extremely lax at their attitude and frankly don't care a damn for customers.

Reputed company and had trust on Eureka Forbes, but disappointed

I am a customer for past 17 years and wanted to go for new model, but struggling

# of days customer waiting for Eureka Forbes action :
[protected][protected][protected]

52 days

Problem :
[protected]
Slim tech which was installed on Oct 21st and it is not working as expected. Technician told me that the sensor was not working properly, so he tried calling the manager and did a couple of things. Taken a video while the sensor is not working, will share if you need it.

Also, one more thing, when the power is off, I cannot use the water since it is digitalized.

I asked the Sales guy, Rakesh[protected] if Slim tech will work when no power and he promised it will work during Demo

Request from me :
[protected]
Exchange with Nova model or refund the amount

Customer care replied :
[protected]---

Oct 25th 9:57 PM

Greetings and thank you for contacting Eureka Forbes customer support. We regret the inconvenience caused to you.

We would like to request you that kindly contact your purchase point for product refund or replacement.

Grievance officer :
[protected]

Interaction Start date : From Nov 21st to till date
Status : Not resolved

Reference ticket for replacement with Nova :

Complaint # 1)CM[protected]
Complaint # 2)priority ticket No[protected]
Complaint # 3)priority ticket No[protected]
Complaint #[protected]
Complaint #[protected]

Grievance officer name whom I interacted : Rachit Gupta, Priyanka Kumari, Abhishek Singh, Jagjeet Singh

Aqua Guard representative whom I have interacted :
[protected][protected][protected]

Muthu Raj :[protected]
Naveen :[protected]

Last call with Mr Muthu Raj [ 3rd Dec 11:43 Am ] conveyed that I need to connect with Service guy which is negligence reply, but my question is why a customer has to struggle when it is expected to be followed up end to end from company side

Effort and pain from my side :
[protected][protected]

I have been to the office 3 times to the address below and contacted Mr Muthu Raj, but no luck. Initially he promised for Nova replacement and now his version is totally different

2nd floor, 12/271, 7th Cross Road,
rangappa layout, Hosakerehalli Layout,
Banashankari 3rd stage, Bengaluru - 560040

Multiple emails to Grievance team

Struggle to get replacement of Slimtech to Nova model since 52 days

Enough of this, please refund my money