[Resolved]  Eureka Forbes — unable to renew amc

Address:560076
Website:www.eurekaforbes.com

I have been trying to renew my amc since october first week.
When i login with my number and the otp they send, i ended up seeing the same message "your email address is already registered with some other number"
I had also called and verified with cc team is there any mismatch, they had verified both my email id and mobile number and confirmed no mismatch.

I have sent the screenshot to [protected]@eurekaforbes.com

They raised a ticket to contact helpline number : [protected]

When i contact helpline number, i was informed that its a online issue contact[protected]

When i dialed[protected] number, i was informed that, this is a known issue and we have been receiving this from many customers and we have forwarded to company to fix it. Hence please mail to [protected]@eurekaforbes.com with a screen shot, now the customer again get into the loop.

I don't understand how one of the leading company in water purifier taking such a long time to fix login issue.
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Dec 6, 2018
Complaint marked as Resolved 
Link between email id has been removed from my account. Once done I was able to login and renew my AMC. It didn't through any error message that "Your email id is already registered with another mobile number"
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2018
Eureka Forbes Customer Care's response
Dear Aravind,

I completely understand your concern. Please share your registered contact number or customer ID here. Assuring you that my team will get in touch with you to address the same.

Regards,
Priya
Verified Support
Nov 27, 2018
Eureka Forbes Customer Care's response
Dear Aravind,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Priya
Verified Support
Nov 29, 2018
Eureka Forbes Customer Care's response
Dear Aravind,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Priya
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