Eureka Forbes — Urgent Consumer Complaint Against Eureka Forbes Wrong Model Delivered & No Resolution

Address: B504 Gawade galaxy Ravet Near Mukai Chowk Pune

Customer Code: [protected]
Order Date: 11/01/2025
Customer Code : [protected]
Product Ordered: AQUAGUARD Glory RO+UV+UF+MTDS
Product Received: Classic+
Invoice Number: I[protected]
Order ID: VSR1K91C53716501
Amount Paid: 13699

I purchased AQUAGUARD Glory RO+UV+UF+MTDS from Eureka Forbes on 11/01/2025, but to my disappointment, I received the wrong model – AQUAGUARD Classic+ instead. I immediately raised a complaint with their customer support, yet after almost a month, I have received no proper resolution.

Complaint Registered On: 11/01/2025
Despite multiple follow-ups via Calls/emails/social media, I have only been receiving the same automated response "Rest assured, we are working on it."

I request the Consumer Helpline to intervene and help me get a proper resolution at the earliest.