| Address: | E-1/7 Salunke Vihar Colony, Salunke Vihar Road, Pune 411022 |
1st Issue. On 11 Sep 2018 Contract for AMC was signed with your service representative (NITIN) at Pune. My address is E-1/7 Salunke Vihar, PO: SRPF, Pune 411022. I paid Rs 4900/-by cheque with a validity of AMC from 14 Sep 2018 to 13 Sep 2021 for 3 years. The service is not being provided for a couple of months. The representative cannot be contacted as the Tele No. is not operational.
2nd issue. In Mar 2021 I received SMS message for the renewal of the AMC. I forgot about the validity and erroneously (due to the old age of 81.5 years old veteran) paid for the renewal and received acknowledgment thru SMS. The PDF for job sheet could not be opened.
Appeal: 1. To activate the Representative to resume service. 2. You may like to check if the SMS messages and ack is genuine or for bogus element. 3. If this transaction is genuine, can you help (I acknowledge my failings) by cancelling the latest renewal and make it valid only after 14 Sep 2021.
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