My Details:
Customer ID: [protected]
Component ID: 42480377
Serial Number: [protected]
Service Plan: GOLD AMC
Issue Summary:
I am writing to file a complaint against Eureka Forbes due to severe service deficiencies and poor customer support related to my water purifier under the GOLD AMC plan. Below are the details of my grievances:
Reinstallation Request (18th July 2024):
I recently moved to a new address and raised a request for reinstallation of my water purifier on 18th July 2024. Despite multiple follow-ups and complaints to customer service, this request was not fulfilled. I was frequently told that my address had not been updated in the system.
Cancellation and New Request (5th August 2024):
After canceling the initial request, I submitted a new service request on 5th August 2024, whene customer care told me that address is updated. However, no technician has been assigned to this new request as of today as well.
Pending Mandatory Free Service:
As part of the GOLD AMC, a 2nd mandatory free service was also pending. This service has been marked as closed in your records without any actual service being provided.
Attempts to Resolve:
I have made several calls to Eureka Forbes customer service, but none have resulted in a satisfactory resolution. The lack of response and effective support has led to significant frustration and inconvenience.
Request for Action:
I seek immediate intervention to address the following:
Assign a technician to my reinstallation request without further delay.
Investigate and resolve the pending mandatory free service issue.
Ensure my updated address is correctly recorded to avoid future issues.
I am requesting prompt and effective action to resolve these issues and compensation for the inconvenience caused.
Name: Nilesh Lande
New Address pin Code: Pune: 411036
Was this information helpful?
This is my final follow-up regarding my complaint CM[protected].
Despite sending multiple follow-up emails, the issue remains
unresolved.
As per your sales team’s confirmation, the payment made for Aquaguard
Ritz is to be transferred to Aquaguard Superio. However, even after 5
days, I have not received any confirmation or resolution update from
your end.
Every day, the sales team enquires about all the details and then
disconnects the call, but the issue still remains unresolved. I am
currently unable to use the water purifier until the payment issue is
resolved.
I request you to treat this as an urgent matter and complete the
Ashok Kumar
[protected]