[Resolved] Eureka Forbes — worst customer service and product

suvhazra

from Bengaluru, Karnataka

Address:

560077

Bought a new aquaguard water purifier enhance (Ro+uv+mtds), within a month i have started facing the issue, raised the complaint (Service req no : [protected]), technician came and started replacing the internal parts of the purifier and still unable to resolve the issue.
I have raised my concern on why they are replacing the internal parts of this new product which is hardly a month old. Surely this is faulty product and i need it to be replaced.

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Nov 16, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Eureka Forbes Customer Care's response Dear Customer,

I have asked my team from Bengaluru to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Priya

Verified Support

Oct 11, 2018

Eureka Forbes Customer Care's response Dear Customer,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Priya