Excitel — no customer service

Address:

New Delhi, Delhi, 110092

Reason
Speed issue/ping loss
Status
Open
Your uploaded files
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#670879 speed issue
05-may-2018 17:32:25 r_budhiraja
Description:
The user called us for speed issue.
15 days ago

Durgesh. Kumar | 08-may-2018 17:13:31
Dear subscriber,
Thank you for reaching out to us. As per our last telephonic conversation, we asked you to check the speed on a dial-up connection but the system was not available at your end so we asked you to arrange the system and call us back at your preferred time. If you have any further issues in future then you may call us at our helpline no.[protected]
Thanks!

14 days ago

Shahzad. Ahamad | 10-may-2018 13:26:46
Dear subscriber,

Thanks for addressing your concern here, we would like to inform you that, your local provider technician tried to contact you and visited at your premises, but at that time you were not available at your premises, we request you kindly share, preferred time and alternate number for the same,

Thanks for choosing excitel!!


10 days ago

R_budhiraja | 13-may-2018 18:56:41
1) my complaint was about speed and frequent disconnections first but now it is about you and your # service as well as the providers.

I launched a complaint on 27th april regarding the problem of speed and frequent disconnections but my issue wasn't resolved, no one contacted me yet the portal said that the issue had been resolved.

2) on 4th may a technician came to my house from my partner's side and the fool didn't know how to operate a laptop and was of no use. How can you send a technician who doesn't know how to use a laptop properly and wasted his and my time as well. He told me to contact rajesh from prince cable. I called him up and he said he will be there in an hour but no one came again.

3) on 5th of may i raised another ticket, the same story goes for 5th may. I called rajesh again for next 3 days he promised he will come but i no one ever came.

4) without no contact or nothing, first of all engineer come to my house after 5 days of complaint and i strictly told them to come in the evening but on 10th may an engineer came at 10:15 in the morning and i wasn't available. I told him to come the next day he said he will come but didn't on 11th 12th or 13th.

5) and the thing to note is that your executive confirmed an engineer visit on 12th may himself.

6) it has been 12 days and my issue hasn't been resolved till now. I want to investigate against my provider and take action against him for the poor service. Ensure me an engineer from your side (Not from prince cable) will visit tomorrow only and resolve this issue else i don't want to continue your service.

A connection from you was based on what i heard about you but your connection is so # and slow i don't want to swear but your service and your local providers are making me do so who can't manage their connections, don't have trained staff and don't address the complain of their customers. I will ensure no one gets trapped in your poor network.

You can't arrange a good technical engineer in 12 days, reflects your crappy company. I use airtel as well, the issues are resolved in maximum of 2 hours and there you are 12 days and no response. I called your partner right now and he his approach was too casual and said it's upto me i don't want to come.

Take an action against your provider or else i will disconnect your service for good surely when my recharge ends.

As of may 24 2018 i have got no solution from their side.