Excitel — Service providers worse than chit-fund scammers

Address:

48, Okhla Industrial Estate Phase-III, New Delhi

Who exactly are chit fund scammers? The kind of people who offer giant returns on your investments or lure you with irresistible offers and then flee with your money right? Service providers who assure of great services, uninterrupted internet or other facilities and then get you sign up for a subscription and barely a month later keep your money and give you no service nor a refund - what should they be called? Are they any less than chit-fund scams?
This company Excitel Broadband boasts o[censored]nlimited internet and tries to indicate in its advertisements that you get 50 or 100 Mbps speed at just 600 or 700 Rs a month. Well that is one part of the scam. You get the rentals at such low prices only only the long term plans and not the pay per month plans. The monthly plans meanwhile a preposterously high that you will be forced to opt for a 6 month or so plan. Go to their website and check for yourself. Any company, just about any company will maybe give you a 2, 3 maybe 5 or even 10% discount if you book long term plans. But these guys charge over 1000 rs for their cheapest 50 Mbps plan if you recharge for one month only. But the average comes to around 550 Rs if you do it for a year. But here is the catch, after you subscribe, your internet may work fine for a month and that is it. For the remaining 5 months or 11 months, the speed and the repetitive blackouts will make your life miserable. If you are working from home or studying from home, you're likely to miss out on webinars, meetings etc and be recharging extra data on your phone to use as a hotspot. This will be so on 15 out of 30 days. Their response to complaints is never in less than 24 hours. Like which service provider - be it a DTH provider or internet provider responds to a complaint over a facility that is as much important as electricity in 24 hours? Also, you are reporting a speed issue. If these looters call or email after 24 hours, obviously at that point in time the speedtest will show proper speed. Like what kind of hide-and-seek game is this?
Next, their primary goal is expansion and expansion. So whenever they set up a franchise in a new locality, they will ensure to give good service to the initial set of 10-20 customers and then those customers might refer more people. Once they reach their targeted number of preys, that will be the end. Thousands will get on board the 6 or 12 month subscription plans and will be struggling ...like we used to in the days of 2G.
Now when I say 15 days, those are 15 days having major blackouts lasting entire 24 hours or at least a few hours. But daily disruptions every 30 minutes are like a part of your life.
A humble request or advice to everyone even thinking of Excitel would be to avoid it at all costs. For the sake of saving 100 or 200 Rs a month, do not go after such notorious companies. In the case of major firms such as the likes of Tata Sky, Airtel etc, you can escalate further and further upto the chairperson. But here, you can clearly see they have no intent of giving transparent information about who the stake holders, financiers, principal shareholders are. There is no escalation matrix, no proper information or validation of who the owners are. Typically such companies are only scam companies or chit-fund type thieves.