Ezeego One Travels & Tours — Ezeego handling and convience charges | |||||
Hi, I missed the flight and cancelled the flight online. Jetairways refunded stattoury dues to ezeego1. On that refund ezeego is deducting ts 485 as handling fees and telling you are not eligible for refund. I think as per new aviation rules airline base fare plus online portal handling fees cant be more than base fare in any type of ticket. So kindly elp me in getting my refund. Order id of ezzego is ezr[protected]/ and ezr[protected]/a Was this information helpful? | |||||
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Ezeego One Travels & Tours customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Sir after many time call you are not replying regarding refund of amarnath tour canceled due to violance air line was also canceled flight of going and back j&k goverment also announced refundof helicopter and above all while booking you have told tour is insured but noe you are not giving answer we dont want go to customer forum
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+91 22 6730 9400
+91 98 6756 5900 (Customer Care)
+91 22 6196 8888
Classique Center, 4th Floor, 26 Mahal Industrial Estate, Mumbai, Maharashtra, India - 400093
Greetings from ezeego1!
Further to your blog posted, please be informed that the offer taken by you is Freecharge and as per Freecharge offer terms and conditions, discount amount will be reversed in case of cancellation. Post adjusting the discount, rest amount will be refunded. However, in your case we have already given you an instant discount of INR 600/- on 08th Jun'16 against bookings (EZR[protected]/A and EZR[protected]/A). We regret to inform you that there will be nil refund against your bookings (EZR[protected]/A and EZR[protected]/A). Also, we would not be able to waive off the handling fee and Convenience fee.
Thank you for choosing ezeego1 as your travel partner.
Yours Sincerely,
Team ezeego1!