Fabhotels — duplicate payment

Address:

No.68, CDAC Electronic City, Bangalore 100, 560100

I have booked a room through Fabhotels with booking ID MBK39P for a hotel booking in Goa. I have booked the hotel on 7th of October. I tried for the full payment on 16th October 2019 through my credit card and the amount was taken from my card. But corresponding to my account in fabhotels the amount was not reflected and I was asked to pay again and i paid the same amount through of Rs.11802 through paytm and recicved the receipt. I was keeping on trying for the refund through customer care and mail id given in the fabhotels and I never got a response. Meanwhile I have contacted Canara bank for the payment related issues . I have got a reply as foolws.

ISG MAC
Sat, Jan 18, 2:41 PM
to ELECTRONIC, me, Forex

Dear Sir/Madam,

CTS COMPLAINT ID : 30060284

The acquirer/Merchant banker has rejected our chargeback, hence we request you to kindly take up the issue with the Merchant directly.

Kindly update us by today EOD.

CARDHOLDER NAME Primary Account Number ARN Approval Code Transaction Date Transaction Amount Card Acceptor Name ACQ REP MMT
DITTIN ANDREWS [protected] 30001292899289212892824 471546 16-Oct-19 11802 ONE97 COMMUNICATION LIM refer docs
Thanks and Regards,

Canara Bank, Digital Banking Services Wing

Dispute Management section

No.14, M G Road

Naveen Complex 5th Floor,

Bangalore - 560001

[protected]\25129442 Ext-442)

Email:[protected]@canarabank.com

A copy of the mail send to fabhotels is given below

Dittin Andrews Arattukulam
Thu, Oct 17, 2019, 11:33 AM
to booking, bookings

As part of the booking Booking ID: MBK39P, I have made a payment of Rs. 11802 on 16/10/2019 has been made through canara bank credit card. Still I did not get any message I made the payment on 17/10/2019. Request you to kindly look into the same and do the needful for reversing the amount. Payment details are provided in the screenshot
image.png
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Dittin Andrews Arattukulam
Staff Scientist
No:68 CDAC Electronic city Bangalore
mob:[protected], [protected]
off[protected] extn-2305
fax: [protected]

Email : [protected]@gmail.com
MOb:[protected]