Family Credit — required noc

Address:

641607

I have financed two wheeler loan (Agreement no:1769088) in family credit limited, after 6 months i have received a call from head office of family credit and they offered a personal loan based on two wheeler loan repayment, i have took personal loan, now i have paid all dues of two wheeler loan, i have requested for noc, the company says i have to settle the personal loan, once i settled the personal loan they will issue a noc, i paid that personal loan (Agreement no:2301088). But after that i'm not yet received my noc. When i call they asked so much of documents like kyc, but when we offered a loan they got all the documents, soi required noc, please advice further procedure to get noc.