Family Credit Complaints & Reviews

Due to ATM and liquid cash problem in the whole country I was not able to arrange liquid cash. I informed them about that. In initial stage they told me to arrange, they will wait for the cash arrangement.

After 4 to 5 days I was able to arrange liquid cash and requested them to collect it from my office address as I was not able to go to their office location. The distance between their office and our office is barely 15 mins. The executive in call assured me they will send a executive to collect the cash but it been more than 7 days they didn't send any personnel to collect the money. It's been more than one week and end of the month too I am waiting with the cash.

One female executive named Nusrat Parbeen called me up one day and started shouting on me on the office floor that they can't send any executive to collect the money. She not only made a worst behaviour with me but also started threatening me to do what I can do. Such behaviour is very unprofessional and unacceptable. I was really unable to go to their office.

I will go to consumer forum for this. Such kind of behaviour is really unacceptable form FamilyCredit Limited.

Hi,
This is in regards with my alto 800 loan which i took two years back from family credit and they were deducting 5800 every month last 5 months they have not deducted nor reminded on the same .. Now they have sent a notice to my dad regards cheque bounce .. they never intimated us on the same our account was always filled by min 10000 they never deducted now they are asking for over due payment and cheque bounce charges. They are doing fraud for my dad just because he does not have internet knowledge.. Now we have payed last month a cheque and that got cleared also but now they are again started not to deduct . My dad money is a hard earned money and he is 55 years old now .. these guys are torturing like this need solution and help from someone .. Please help on the same.. my number is [protected].. There collection boys will call and tell pay 2 months 3 months money at a time how can we middle class people handle this, , Please suggest me on this Pleaseeeeeeee

Hi,

I have taken a car loan from family credit and I have paid my loan completely before couple of years. But today morning some amount has been debited from my account in the name of Family Credit mentioning as some bounce back charge. But when we are paying our EMI if the cheque bounces back that charge would be taken an the same day usually, was unsure why it has been taken after years passed even after completion of loan.When we went to the branch where we have taken loan we dint get any proper answer from the branch and the employees and manager says "Money will not be refunded, 'DO WHATEVER YOU CAN'". Is this the proper way to speak with the customer for taking money without any intimation. And we are treated very badly in front of all employees over there. If we take loan from this company do we need to pay our self respect in return. The employees in the branch also states that we should have taken NOC document. But we are not informed any like that. Is it our mistake that we have not been informed. Proper action should be taken on the company, branch manager as well as employees who have not responded properly and also need proper explanation or refund of money in any case. It is not at all appreciated. Very very very wORsT experience with family credit. only company who takes charges even after completely paying the money back and with no response. They made us to wait the whole day in their office who are above 40 years.

Hi we have taken a loan from family credit last year now from 5months they are not deducting the loan amount and every time asking for cheque and also now they are charging a lot of interest.. Even amount is there in bank they are not deducting.. Loan number 2114375...please help us in this it is our hard earn money please don't cheat us... Please help [protected]

Dear Sir,
I take a bike loan from ur family credit bank as on may 2015, installment of Rs. 2148 through ECS by bank.please send my welcome letter & account statement and my account number

Ref : Loan Agreement No. 2352327

Ref Vehicle No. MH 13 CC 0432
Address :
ROHIT REVAN KORE
PLOT NO 12, SHIVGANGA NAGAR
SHELGI, SOLAPUR, MAHARASHTRA -413006
Cell No. [protected]
my email ID - [protected]@gmail.com

Thanks/Regards
ROHIT KORE

Loan Agreement No:1112039
Full Name of the Customer:Prasanta Gogoi
Date of Birth:20/10/1990
Loan Product:Two wheelers
EMI amount:1505

Customers Helpline is not properly work at Guwahati and Jorhat branch I am unable to contract your Helpline.pls send me my NOC ..my Vehicle no AS04 K 1205 .Hero Honda Super Splendor.pls help..

Regards
Prasanta Gogoi
[protected]
[protected]
[protected]

I Have cleared all the amount which they have offered and they have alredy given me NOC but now in my cibil it is still showing active .

Loan Account Number - 178364
Name - Pokala Sandeep Kumar
Paid Date - 22-March -2012
Receipt No - 104090

Dear sir,

I have already paid the final full and final payment six month back, but family & credit is not issuing the noc under loan agreement no-1174937

Regards,

Brijesh kumar

Mobile no - [protected]

_
From: brijesh kumar sharma [[protected]@orangerenewable.Net]
Sent: monday, april 18, 2016 11:26 am
To: familycare
Subject: re: request to issue the noc for my completed bike loan and personal loan under agreement no-1174937

Dear sir

Referring to your trailing mail and waiting for noc from a long period after a rigorous follow up please update the problems………………

Also not that m/s family credit deducted rupees 854/- ecs/tp/family credit rep on dated 22/03/2016, however full and final payments already given as per attached slip.

How you can take the payment in ecs mode from my account. Please explain …………..

[cid:image003. [protected]@01d19965.738779a0]
With thanks & regards

Brijesh kumar sharma
Deputy manager - engineering (Solar)

Dear all,

I have taken loan from family credit and i have given forms for my ecs but due to some minor mismatched my cheque got bounce so i have visited to branch and paid my emi with bouncing charges but in this month my ecs didnt came, so i have called customer care for other payment options such as online they way they have treated was not acceptable at all my contract no is 2745923,

Need a quick response on same kindly call me on my no. [protected] and let me know the for clouser amount to close the account or else fix the ecs issues

Regards
Avinash vyas
[protected]

I financed my bike from this company in the month of August 2015.
From the month of September my EMI started. EMI was being debited on 5th of every month. On December 26, 2015, I visited their Belapur Navi Mumbai. Office to pay-off this loan.
I was told that there is no point of paying of this loan now because EMI will still be debited as loans paid off after of 15th of any month their next EMI can not be stopped. I was also informed once payment is debited from my account, it will took 4 business to reflect in their system. So, again I visited their office on 09th Jan 2016(Considering that their system will be reflecting my last debited EMI on 5th of Jan). But, I was surprised to know that there system was still running in 2015. Can you believe this?? I was asked to come in next week. Again, I visited there office on 16th Jan. Finally, they took my foreclosure request. The guy assured me that no EMI will be debited on 5th of Feb. But, I received a sms on 4th of March from Family Credit stating to maintain sufficient balance as EMI is secluded to debit. I immediately reduced my account balance to zero. Later. I start receiving automated calls from Family Credit stating my EMI has bounced and were asking to deposit money in my saving account. EMI got debited on 16th Feb.

On 27th, Feb I visited their office. and enquired about NOC and additional payment debited from my account. To be my surprise, executive told me that NOC was not issued due to this additional payment reflecting in system and system is asking what to do with this additional payment. He asked me to give a request letter to refund this additional EMI so I did. He assured me that refund will be issued and deposited in my account by 2nd of march. However, I did not receive any payment. On 3rd March I called him and enquired about it. He told me that there system date is updating that is why refund was not issued. System will be updated by tomorrow and payment will be refunded in my account by Saturday. However, on 4th I still receive SMS stating EMI will be debited. When I called at their toll free no.[protected] and no one picked up the call and I literally waited for 20 mins. Then I called at their [protected]. A guy picked up the phone. I explained my concern to him. He said call at toll free no. I said no one picking the phone. He replied "I don't know" and hung up the phone.

I want my additional debited amount refunded and NOC ASAP.

Please provide as my noc of my bike.it bhought in sai motor at Gill chowk..my mobile number is [protected]..so pls what do take tha noc.my bike is passion pro..

I took Auto veicleloan fromFamily Credit.
I paid all EMI on time asit was direct ECS from my bank.
But CIBIL Reporting for the same is Settled, due to which i am not able to process my another Personal Loan.

10th Feb 2016 at 16.15
[protected]
Loan dept executive "Shoeb" of family credit called on my personal No enquiring about Mr. Surendra.
Even though telling him repetitively that he has dialed a wrong number this person started abusing on call with the threat to beat me up and asking my address.he called again several times to continue abusing.

Dear sir
I take a bike loan our family credit bank as on Jan 13 2011.Installment rs 2050.00 through ECS by bank but plz.my loan account number and statement. Noc.
Naba Kumar Ankure
Durgapur Westbengal
[protected]

This month January 07 2016 they have collected the emi amount from my bank account and again they have send me the sms to pay the emi amount at ur nearest collection centre. by thinking that bcoz of some technical issue they have naot collected my emi amount and i pay that amount including cheque bounce charges on 15 th jan 2016.after that i have take taken bank statement copy. very surprisingly they have deducted that amount from my account as well as from collection center.when i went for the clarification they said that they will adjust this amount in next month, they have cheated me.no proper response from the family credit team( L & T Finance). plz do consider my request and take action with this cheating finance companies.

My brother took a bike loan from family credit in 2014 but in sept 2015 he expired in a road accident, till sept 2016 all the installments were paid promptly. Now that he is no more do i need to pay the further installments, in a similar case where a loan was taken by my brother form Sriram Finance for a goods carrier we did not had to pay the installments after the date of his expiry. but in this case family credit company is refusing to have some CLI agreement which waives the installments after the death of the loan receiver. I have learnt from some sources that the so called CLI agreement stands effective by default and no special steps are required to activate it, further they are asking me to pay a sum of rs 18000 in place of rs 25000 to settle the loan ac. I just want to know that is the finance company miss leading me ?

Hi I have taken two wheeler loan from your company. as all my instalments are cleared on time on every month of 7th. recently i have taken my cibil report in that days past due or assest classification its showing every month [STD] instead of XXX or 000. i came to know if its show STD the other banks will come to know that my payments or not on time.its reflects bad impact on my profile. plz make update of my instalments to cibil as soon as possible. my loan account number is : 2071229 name: khaja shafiuddin payment starting date:[protected] vechile : honda activa

A loan was taken from Family Credit vide Loan Account No.105716 and FINALLY settled and your Family Credit issued me a No Objection Certificate vide Ref No.FC/PL/KRISHNAGAR/10571 DT.11/08/2011. But my name along with my PAN has not been removed by CIBIL.Kindly take action Thanks & regards BIPLAB BHATTA Phone No: [protected] Control No.[protected] of CIBIL CIBIL REGN ID.SC[protected]

2510 processing fees case me lete h or koi money recipt nh dete h.. And ye dp me alredy add rhta h... Is this xtra amount why sir.. Plz ask ur agent and review this other wise I complaint police and media toh show this

Dear sir, Bike ragistration no - GJ6 HA 8534 I am bhargav Napi from Vadodara, I am taken two wheeler loan in family credit. I all ready credit all emi but my 2 emi forget credit in our bank A/C. now family credit claim 2700 Rupees. now I am calculate my penalty 700 rs. so. I hope favorable reply Now I am out of india my contact no is +[protected]