Family Credit Complaints & Reviews

Hi

I take a Bike loan from your family credit bank as on Oct-2011, I have pay 1st installment of this month of Rs. 2326.00 is collected by bank. And i'm not received my welcome kit & any letter from family credit bank. i'm call family credit toll free no.[protected] , but no response. Please send me Welcome kit or your bank detail .how can pay to your installment.
please resolve this problem.

Thank you
Pankaj Kumar
pankaj.[protected]@gmail.com
[protected]

I, Rajesh Kumar Sharma, from Faridabad, have financed my motor-bike with Family Credit Limited via Loan No. 563197. The 12 cheques of Rs2500/- were submitted initially at once. In the month of October i.e., on 26/10/10, i have submitted cash of my installment of Rs.2500/- (receipt no. 03/59355), as the employee of the organisation were claiming that they didnt received the cheque. However, later they received the cheque and adjusted the amount in the successive installments. Now, after 8-9 months i am daily receiving a call from your Delhi Office to deposit Rs. 338/- as clearance amount for the collection of No Dues Certificate.

When none of my cheque has been bounced then what kind of clearance charges am i being asked to pay?

When I ask them the same question then they don't reply properly and ask me to come to Delhi.
The attitude of the employees is very disappointing.

Kindly look into my matter and provide me my No Dues Certificate as soon as possible.

Also returns me my cheque of Rs.2500/- against which the cash payment has been adjusted.

Thanks & Regards
Rajesh Kumar Sharma
Contact No. [protected]

Dear Consumer Forum,

I am reposting the same complaint as I had missed out a few information I needed to include in my complaint which are as follows----
My loan account number is [protected]
Vehicle registration number is AS01AT 2943
Bike owner's name : DIPJYOTI BORAH

I had opted for Family Credit finance facility on my purchase of a Yamaha motorcycle of model FZS from Green Valley Travels Pvt. Ltd., Guwahati on 20/01/2011. Being a customer and borrower of Family Credit I understand it is my obligation to clear all my dues at the stipulated time. However I deeply regret for having failed to do so for this current month, ie. July, 2011 owing to some urgent financial crisis in my family. To be veracious I'm a student and the loan account belongs to my father. Unfortunately his salary for the month of June has not yet been processed till date and for this reason out of the six cheques handed over to Family Credit for clearance of the payment, one of them got bounced as there was insufficient fund in the loan account. I had assured their customer care executive who had called me a couple of times regarding the same that I'll clear the due amount in cash in their regional office at Guwahati as soon as possible. But tonight, i.e. on 15/7/2011 the call I received from the same customer care executive at 19:09 Hrs was totally obnoxious. I think as a reputed company they have rules for dealing with their defaulters. But I am questioning, Does their rule book also include interfering into their customer's personal life?! I admit I am a defaulter for this month and I am also ready to face dire consequences if I fail to clear my dues. But I will definitely not welcome rude behavior from their customer care executive. I asked the CEO of the company via email to check the call records of the call made to me on 15/7/2011 at 19:09 Hrs by their customer care executive who was a female caller for the misbehavior. If I had the call recorded I would have definitely attached it along with this complaint. I can't believe I'm being insulted for a paltry amount of rupees 3000. I am deeply hurt by the caller's behavior. We aren't beggars. My father is the Chief Engineer of Assam State Transport Corporation. For such a small amount I wasn't expecting a crude hassle from their employee. She had no right to insult me on personal grounds which has deeply hurt my feelings. She told me..."Baap ke paise se gadi chalate ho, aur paisa jo dena he yaad nahi. Khud naukri kyon nahi karte.....". This is a straight forward insult by Family Credit. Also right from the purchase date I haven't yet received their promised welcome letter nor a copy of the loan agreement. Please have a look into it and do the needful. Thank You.

Regards,
Dipjyoti Borah.

This complaint is against Family Credit for their BAD CUSTOMER SERVICE. I had taken a car loan from them on 28/04/2011 but till date neither I have received any welcome letter from them nor the copy of my loan agreement. Their Toll Free Number[protected] never works and always a busy message is displayed. Further on repeatedly calling the main office at Technopolis, 7th Floor, Wing – A, Plot # 4, Block – BP, Sector – V, Salt Lake, Kolkata – 700091 on phone number +[protected], I am been assured every time that they will call back within 20 minutes but that 20 minutes never happened in the last two months. Kindly look into this and do the needful.
Thank You,

Prashanth Hazarika

Dear Sir,

My name is Sambhaji Khavare from Mumbai. Last 3 month I am receiving call (computerize voice call) & Massage from [protected] for the family credit loan, but I have never taken loan from Family credit & I have not any bank Credit card and bank loan.

My mobile number is [protected]

How can I stop this ?

Regards,
Sambhaji Khavare

I purchased a bike on loan from this bank.now the emi is due on 5th of every month
this bank starts calling from 5 days before date and telling its just a reminder and
even the calls are comin on very odd times sometimes early in the morning or in midnight they send SMS for installment and many more .Its literally a headache.
I suggest to all who are planning to take any kind of loan from this bank please
i[censored] want peace of mind dont take loan from this bank seriously think about the condition and imagine the situation that your kid is sleeping early in the morning and
you recieve a reminder call that too only for 1995 when the previuos payment is on time just think about your self respect.
KALPESH NADIADRA
AHMEDABAD

Plz Call Lone Agmt No.263220

I have take personal loan of rs. 60, 000/- from family credit for my noc and i am calling on their toll free number but no response from their side i also calling on hyderabad office number[protected] and[protected] no one is lifting the phone my details are as follows :

Loan no: 101697
Name : k kiran kumar
Product : personal loan of rs. 60, 000/-
Date of birth : 9th march, 1978
E-mail address...

Though I have not taken any loan from the orgnization(Family credit limited) but I am harrashed through phone calls continiously from the company reagarding the payment of loan I have also called to the phone number ([protected]) regarding the clarification from which they have called to me but they have not responded properly to my question and talked with me in a very rough and un-proffessional manner.Please help regarding this problem...

Hello Mr. Dhananjay,

I got your SMS and thats why I thought of sending this email to you as I don't have the strength,phisically and mentally to say every time a call comes from your office.Time to time I have called and send a mail's personally.I have clarified my side may be 10 times through phone,email and visiting your office.My agreement no is 526303 and other details of the haressment which I am suffering till date because of your mistake's is known to Mr.Sayyed and Madam Anita.You better check it out with them and then contact me.
Mr.Sayyed's cell no is [protected] and Madam Anita use to contact me from this no[protected].My contact address is [protected]@gmail.com

R.Xavier

Non delivery of smart card even after all charges been paid and two EMI's already
debited.

Dear Sir/Ma'am,

I Ms. Nasita Londhe, has a two wheeler loan with family credit. My EMI date is of 5th every month. But i have certain other commitments due to which i m not able to keep money on the 5th of every month, though my salary hits my account on the 7th of every month. I visited the family credit branch & requested to change the emi date as i m charged on a cheque bounce almost every month. but they had no solutions to it. The lady kept saying sorry we cant do a thing. This is painful, every month paying a chq bounce fee of 500 bucks even after informing the problems. I m really looking forward to clear this loan in settlement as i m not agreeing to pay so much on chq bounce.

Agreement No-526303,
My problem is not yet solved even after I had a verbal communication and written also.I am still been given trouble.I was assured of the solution to this problem but its still the same. Assured persons were one Anita,Sayyed and one more ladies staff of the office in Chakala Andheri,Mumbai-93. Every month 5th is my due of my EMI and if I am not getting a positive response till 4th of this month(Jan 04,2011) then I will be forced to stop the payment hence forward.I am sending this same mail to Consumer Forum with all my details.

Rajesh Xavier

For the last 4 months I have been getting calls for the number[protected]...some family credit ...and asking me to keep sufficient balance account to pay my EMI.
The message is a recorded one and the worst part is I have never taken a loan from these guys.

Tried reaching them back on their toll free to register a complaint but the call does not get completed.

I am sick and frustrated of this and want to take serious action against this company.,

Please guide.

Regards,
Krishnan Iyer

I had taken a two wheeler loan on July 2007, they told me to pay 23 EMI my loan get closed on 8th month of 2009 out of this i had paid 19 emi"s still the bank peoples not issued the RC book bank peoples only asking the pending they never bothered about the RC book so please short out this problem immediately

I have availed two wheeler loan from your Company in the month of November, 2009 and I have submitted application for submitting ECS deduction

I regret to inform you that ECS are not properly claimed and as a result I am forced to pay penalty even my loan instalment, although I have kept sufficient balance in my account. The ECS is returned on technical grounds and I have been receiving phone calls for return of ECS for which I am not at all at fault. My details are as under:
Loan A/c No. 465353
Name : Laxman V. Patil
Vehicle Regn. No. TAH05-AR-0995
Bank : Canara Bank
Branch : Dombivli (west)
A/c No.[protected]

Your agents demands more penalty cahrge. This month, they have collected the instalment in cash and demanded penalty which I refused to pay. Hence, finally I will not pay any penalty for your fault which please note.

Please instruc your collecting agents to be more careful while submitting ECS claim and date of submission.

Please look into the matter and set right this irregularities

sir

i have taken loan from your company for 36 month which started in 2007/2008 so the emi is 10724 i have been paying the emi regularly but due to uncertain happings i faild to pay two dues which i had already discussed with the executive and i had promised him regarding the payment which was skipped from me but if not at once but according to my convenience ,but today the customer care service department hurted the faith towards your company,how can you keep such an uneducated staff in your company who cannot deal with the customer who doesn't know how explain to the customer is this the training you have given to your staff to speak random way they want even slang i never expectd such kind of rude behaviour from your end please justify my matter as soon as possinle as i am completely hurt .

Dear Sir / Madam

I am having a Two Wheeler Loan from Family Credit by November 2009.
Till date i don't received any document against my loan.
I would like 2 receive the deatils of my loan as early as possible.

Regards
Prajyot Karnik
[protected]

Hello Friends,

As i have availed Personal loan in one of the branch in Kanchipuram district,Tamilnadu.

I used to repay through my bank. And i paid cash through Family credit representative ,once i got transfered on my proffesion.

By last month Family credit has presented the cheque for Rs 32000/- which more than actual loan amount in my bank. Already i have paid the loan for some extend.The cheque has been returned by our banker without honouring it.

Now Family credit claims that i have to pay entire 32000/- ( already paid part of laon amount along with interest)

See this kind of cheating / un professional approach is executing by Family credit.

The state or national consumer forum has to take this type of harrassement into seriou action and do necessary relief for the consumers.

Is there any possibity to complaint in consumer court while the legal notice has received from Family credit.Kindly any one suggest on this.
Chennai.

This is Rajesh Xavier again. My agreement number is 526303.Its about the loan which I had taken to buy a motorcycle (Bajaj Pulsar).Previously also i had registered a complaint about the office staff of Mumbai for abuses and harresment. All my EMI's are getting deducted from my bank a/c till date,only one EMI i have stopped because i wanted to speak to the country manager or the incharge of all the branches in India so that i can get a written clarification letter so i can take any loan in future as I did all the formalities to change my bank (ICICI) to State Bank of Hyderabad a/c no-[protected].I paid the swap charges asked for this formality and 8 cheques. Every month 5th is my due and so on 3rd every month i use to call either of them or send a SMS on Mr.Sayyed's cell no [protected]. Mr.Sayyed and madam Anita said previously all the formalities is over for the bank change,but my EMI was not deducted so i called and both of them excepted that it was some technical problem from there side and the next month EMI will be cut from the new bank a/c.When i asked about my red mark on the previous bank a/c (ICICI) they assured me of clearing that problem but the next months EMI was also not deducted so with out asking me they used my cheque which i had given for security.Before staf[censored]sed to call and give the worst badwords i have ever heard and if atonce i call and tell about this badwords Sayyed will ask the number from which the call came.Now since 3 days calls are coming from Kolkota about taking legal action against me.I am still ready to pay the one installment
which i purposely stopped but i should talk to the incharge personally with Sayyed & Anita because for 2045 Rs I have been marked as robber or a fraud in my ICICI bank and that is because of Family Credits mistake.I want to meet them because I want to know what mistake i did for which you all are punishing me so badly.I am a diabetic patient and i cannot handle this pressure.I lost my job also cos somebody called my boss also and gave badwords so he cleared my salary and asked to stop coming for work.The only mistake i did is to take a loan from Family Credit who has staff's which dont know to respect there own customers.

Thanks
R.Xavier