Federal Bank — non-credit of discount amount related to your offer: 10%instant discount on flipkart using federal bank debit cards

Address:

Federal Towers | Head Office, Aluva | Ernakulam 683101 | Kerala), Ernakulam, Kerala, 683101

Ticket #c[protected]-70177 (Complaint raised on 25-aug-2019).

Wrt flipkart debit card offer and communication with your phone support delegate on (25-aug-2019), i availed the offer by purchasing in flipkart site (Through federal bank web page) using federal bank debit card.

To dismay, i havent received the instant discount of 10% of rs.2000.

Iam not satisfied with ur reply on 29-aug-2019 by mr. Shyam krishnan i s (Manager, federal bank | service quality department | federal towers | head office, aluva | ernakulam 683101 | kerala) that "with regard to your complaint, please note that offer was valid on purchase of electronics/appliances only".
Iam not satisfied with ur reply and the issue is not resolved, so i reverted back to: grievance resolution; [protected]@federalbank.co.in on 02-sep-2019, yet there is no reply other than auto acknowledgement of email.

1) it seems u haven’t checked the flipkart webpage i have attached nor u have personally checked the flipkart webpage to confirm the same.
2) attaching herewith print screen shot of the flipkart webpage before and after scrolling down the “electronics” tab in flipkart page. Mobile phones come under electronics in flipkart page.
3) ur promotion stated 10% instant discount for tv, appliances, electronics didn’t exclude mobile phones in ur promotion.
4) i contacted ur phone customer support, to confirm the offer and only after confirmation i purchased the product using federal bank debit card, when i had other options of purchasing. This is literally deceiving a customer by false promise/promotion.

Be courteous to perusal the attachment and ur obliged to provide me rs.2000 for the purchase.