[Resolved]  Fedex — [protected]

Address:

Jalandhar, Punjab, 144009

Dear disha chaturvedi,

Subject: - penality charged by the customs department on our consignment no:[protected] & reference number:[protected] & case id numbers:[protected], 10514466 & 10514459

Up till now, nothing is done. What reenal jatania, trace agent doing? No call & e-mail?? Not taking calls. Just taking the excuse that i did not get clarification from delhi team. She is not doing rocket science investigation, all facts & information are available online. The reality is that it's due to your negligence custom charged the penalty on a/c of delay in clearing the documents from the department.

You are the worst service provider.

Thanking you & best regards
For punjab engineering enterprises,
G. T. Road bye pass near indian oil complex,
Jalandhar city-144009, punjab, india.
Tele-fax:- +[protected]
Mobile:- +[protected]
www.punjabengineeringenterprises.com
www.facebook.com/prince.minhas.58
www.indiamart.com/punjab-engineering-jalandhar/
https://www.youtube.com/user/princemanhas76/videos

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From: disha chaturvedi
To: prince minhas
Sent: thursday, june 22, 2017 8:34 pm
Subject: re: fedex awb #[protected]

Dear prince,

We sincerely regret any distress or inconvenience to you and all concerned. We have highlighted below case to the concerned clearance team and asked them to share the breakup of the charges applied on this shipment. We shall get back to you with our findings on same.

Regards,

Disha chaturvedi
Executive desk, india.

From: prince minhas [mailto:[protected]@yahoo.com]
Sent: thursday, june 22, 2017 7:04 pm
To: india india
Cc: disha chaturvedi
Subject: reference number:[protected]

Subject: - penality charged by the customs department on our consignment no:[protected] & reference number:[protected] & case id numbers:[protected], 10514466 & 10514459

Dear sir,

We are very much regretted to know that the department has charged the penalty on a/c of delay in clearing the documents from the department. This is due to your negligence because we had submitted all the documents in time via email as well as courier service (Receipt copy & delivery copy report enclosed) even you can cross-check via the website of trackon courier, so you must bear these charges. You have included this penalty in your in your bill due which we have refused to take the delivery because this is not justified & we are not faulted.

Dear disha chaturvedi kindly answer my queries as nothing is done by you.

Dear disha chaturvedi,

Thanks for writing a mail, from a busy schedule but i would like to draw your attention that fedex backend support is worst like not picking up telephone calls & no auto confirmation mail about document received or not received & web status is always confusion & not informing the correct information in the proper way etc.

Overall not handling the common customers and giving preferences to big clients

I am sorry to say that in service driven economy your company fedex is not up to the mark & in my opinion being a common customer i have right to ask for service for which i'm paying the charges to your firm & i'm supposed to know the business proceeding details in a transparent manner. But i'm really disappointed to say that every time i call your toll free numbers/live chat support service, your staff is neither able to give the satisfactory reply to my queries nor they pass on call to the knowledgeable person.

Great inconvenience is caused to me due to this unpleasant experience with your backend team & this is the second time i am facing problem & i will not give you third chance, next time we will hire other services like dhl may be they are little dear disha chaturvedi,

Subject: - penality charged by the customs department on our consignment no:[protected] & reference number:[protected] & case id numbers:[protected], 10514466 & 10514459

Up till now, nothing is done. What reenal jatania, trace agent doing? No call & e-mail?? Not taking calls. Just taking the excuse that i did not get clarification from delhi team. She is not doing rocket science investigation, all facts & information are available online. The reality is that it's due to your negligence custom charged the penalty on a/c of delay in clearing the documents from the department.

You are the worst service provider

From: disha chaturvedi
To: prince minhas
Sent: thursday, june 22, 2017 8:34 pm
Subject: re: fedex awb #[protected]

Dear prince,

We sincerely regret any distress or inconvenience to you and all concerned. We have highlighted below case to the concerned clearance team and asked them to share the breakup of the charges applied on this shipment. We shall get back to you with our findings on same.

Regards,

Disha chaturvedi
Executive desk, india.

From: prince minhas [mailto:[protected]@yahoo.com]
Sent: thursday, june 22, 2017 7:04 pm
To: india india
Cc: disha chaturvedi
Subject: reference number:[protected]

Subject: - penality charged by the customs department on our consignment no:[protected] & reference number:[protected] & case id numbers:[protected], 10514466 & 10514459

Dear sir,

We are very much regretted to know that the department has charged the penalty on a/c of delay in clearing the documents from the department. This is due to your negligence because we had submitted all the documents in time via email as well as courier service (Receipt copy & delivery copy report enclosed) even you can cross-check via the website of trackon courier, so you must bear these charges. You have included this penalty in your in your bill due which we have refused to take the delivery because this is not justified & we are not faulted.

Dear disha chaturvedi kindly answer my queries as nothing is done by you.

Dear disha chaturvedi,

Thanks for writing a mail, from a busy schedule but i would like to draw your attention that fedex backend support is worst like not picking up telephone calls & no auto confirmation mail about document received or not received & web status is always confusion & not informing the correct information in the proper way etc.

Overall not handling the common customers and giving preferences to big clients

I am sorry to say that in service driven economy your company fedex is not up to the mark & in my opinion being a common customer i have right to ask for service for which i'm paying the charges to your firm & i'm supposed to know the business proceeding details in a transparent manner. But i'm really disappointed to say that every time i call your toll free numbers/live chat support service, your staff is neither able to give the satisfactory reply to my queries nor they pass on call to the knowledgeable person.

Great inconvenience is caused to me due to this unpleasant experience with your backend team & this is the second time i am facing problem & i will not give you third chance, next time we will hire other services like dhl may be they are little expensive.