Firstcry.com — cancelling order after payment

Disappointed with your services continuously. Today at 11:38 am i placed the order as a guest user and online payment and all done rom my side. After payment done you guys simply cancel my order. After i called customer care[protected] and one of your callback officer picked my call. I have received answer from your callback officer is totally unprofessional. She saying i'm using multiple accounts now i placed order as a guest user, where i create an account? She not able to answer any question. I spoke with your callback officer newly 25 mins but totally useless. I asked for transfer my call to manager/superior but for that also she's ignores. Highly zero professionalism. Is this a business ethics for your guys following. Zero customer satisfaction.

And also that callback officer says you can't purchase anything from firstcry, then why you guys sending msg and mails?
Seriously worst service, worst response, worst professionalism,...