Firstcry.com — cheating customers by giving false promises on delivery date

I ordered a product on 16apr 18 and was promised to deliver by 17 apr 18. But have not received the product even till 19apr 18. When checked with customer care they never respond with proper reason or willing to provide any compensation. I feel cheated and willing to file a case against first cry. They are doing this repeatedly to get orders and does not care about the timeline of delivery.
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I want to cancel my confirmed order, Order no is : 2673175RXJ50A0969
E mail Id : [protected]@gmail.com
Name : Alka Singh
My order ID is 5139065RXJ5022850.. please cancel d order as I shall not be able to rcv it
First cry Item was wrongly ordered. Please cancel my order ... my order number is 5090802RSK02AC504.
Às I don't find cancel option in the website. I tried calling customer care which is not reachable . Before you deliver the item try to cancel the shipped product.

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