Firstcry.com — dress not delivered and refund also not processed

Address:

Rajashree Business Park Plot No 114, Survey No 338, Tadiwala Road, Nr. Sohrab Hall, Pune-411001

Hello,

I have ordered 2 dresses on 12th july 2020 under order number 11274154xzf287edda from firstcry.

Till 20th july i have received only one dress from that and second dress not received. Dress name which i have not received is "babyhug half sleeves fringe hem top & shorts - navy & pink". And on ecom express site also status is always rescheduled. Screenshot of ecom express and firstcry order attached with this complaint.

Hence on 20th july 2020 i placed cancellation request and still my cancellation status is in-process at firstcry site. I wrote so many mails to them but everytime i get same reply that they are working on priority since 10 days. They are not giving proper answer.

Kindly expecting help here.