Firstcry.com — extra item picked up

Website:

Www.firstcry.com

I have placed a return request and the pick up boy has picked up a dress worth 5000 rupees that i was supposed to return to myntra. When i call their cust care, they ask me to wait indefinitely for a confirmation from their warehouse that they have received or not that item.

When i ask them for a time frame atleast, they say that they cannot provide any. I can see in the return tracking that the return has been accepted. Even when i inform them the same, they don’t even bother to check once.