[Resolved]  Firstcry.com — Non-delivery of online order

Address:

Chennai, Tamil Nadu

Hi, I ordered some baby diapers based on the combo offer from First Cry.com (Order No: 474005NT745A4141) on 30th Nov 2014 expecting to get it maximum by 5th Dec. On 3rd I receive an intimation that it will take them additional 48 hrs to ship the goods. When I tell them to cancel my order, immediately I receiver a mail that your order has been shipped on 3rd itself through their logistic partner Xpressbees ( AWB: 101LC[protected]. After a couple of days when I try to track the shipment, I find that the item has not been delivered due to reason stating that the address is incomplete and the mob ph is getting unanswered. However, thats not the true case. I didnt receive any call from the courier company asking for delivery and clarifying my exact house location. Also there is nothing wrong with my address also. I also ways provide the same address for all dealings, bank accounts etc. This proves that they are just lying and don't want to deliver. Till day inspite of calling the call centre of firstcry I have not received any satisfactory reply on the delivery. I just want an accountability that when the money is being paid upfront, the shopping company also should show some responsibility in delivering the goods on time. I understand FIRSTCRY.COM and XPRESSBEES are just fooling customers by taking in the money and not delivering the goods. THEY ARE CHEATERS !!! My money is lost because of them. They should be banned from carrying out their business in India. And nobody should ever shop from FIRSTCRY.COM and send any delivery through XPRESSBEES courier. BOTH ARE THE WORST !!! BELIEVE ME !!!