Firstcry.com — Order no. 2332396opt38a0182 - fraudaulent e - retailer & pathetic service

Address:

Mumbai City, Maharashtra

to:
[protected]@firstcry.com (CEO),
[protected]@firstcry.com,
[protected]@firstcry.com,
[protected]@firstcry.com,
[protected]@idgvcindia.com,
[protected]@idgvcindia.com,
[protected]@saifpartners.com
Suman Ghosh (Customer Care Executive),
kiran.surve (Packaging manager at mumbai),
ext.mayur.[protected]@firstcry.com,
Rajaram Warang, (Mumbai Delevery head)
Leena Pillay,
Sanjay Satam


Dear All,
"Supam Maheshwari /IDG Ventures & SAIF Partners of FirstCry/ Brainbees Guy/ Officers handling Public grievances from Union and state Ministry of Commerce & Industry/E-Commerce Consumer Court Representative"


I would like to inform that i had ordered “Little Tikes Princess Cozy Coupe Anniversary Edition car” on E-Retailer FirstCry.com so that I will gift that car to my Daughter on her 2nd Birth Day at 26th Jul 15.

Detail as under:
Product Id : 197144
Order No . 2332396OPT38A0182
Shipment AWB Number: 5GW05588261
DOB – 23/07/2015
Mode Of Payment - PrePaid

A bit surprises for you I am tried to get this items from 8th July, 15 below are the Order History done by me with FirstCry :-

FirstCry Order Number
• 2332396OPT38A0182 - Succeed
• 2332396OUS7320018 - Rejected
• 2332396OQS65B6115 - Rejected
• 2332396OQS6309733 - Rejected
• 2332396OQS6240571 - Rejected
• 2332396OQS6439701 - Rejected
• 2332396OQS617A939 - Rejected
• 2332396OSS1027790 - Rejected


FirstCry guys are playing with me from 8th Jul, 15 on wards I had so many interactions with customer care regarding these items.

I was firstly connected to Mr. Suman with respect my Request Number – "1503412" regarding Princess Cozy Coupe Car size, image and description are not proper. He launched a request and told me to I will reply within 24 Hours. Reply yet to come.

In between I already added my chosen items (Three Product Id – 197144 / 470067 / 232064 ) in my Cart for buying. But customer care executives asked me more and more time to resolve my above Request– 1503412. At last I thought i will buy Product Id – 197144 but all above three items become out of stock from FirstCry. This is too much, one customer care executive asked me to not to buy these from others vendor she will arrange within 2 days and notify me.

At last successfully delivered ordered at FirstCry and they delivered one box at 25th Jul just one day before my Daughter B’Day.

FirstCry technician had opened it then I came to know box having completely different item from what I had ordered and this item itself is not new having stretch around him. Even it’s not matching any of the items from my priority list Three Product Id – 197144 / 470067 / 232064.

So I informed FirstCry and asked him to avail any of the Products out of Product Id – 197144 / 470067 / 232064). Mr. Ashwin confirmed with the Vendor and replied unavailable to arrange my product and all above products are Out of Stock.. Then Mr. Suman/Ashwin insisted me to resolve this issue by compensation and offered me Rs.150 INR amount.
Firstly, Product Id- 232064 (Little Tikes - Cozy Coupe Anniversary Edition Police Car) is available at FirstCry site and Quantity is showing is THREE. Check it as below
http://www.firstcry.com/little-tikes/little-tikes-cozy-coupe-anniversary-edition-police-car/232064/product-detail?sterm=step%202%20easy%20turn%20coupe%20car&spos=1...⇄

Secondly, in his view compensation of the emotion of father for her kid is Rs 150 INR only. Because of these guys i can’t able to gift my child on her BirthDay.

Lastly, Dispatched address that is showing on the Box as below:-
“DIGITAL AGE RETAILPvt. Ltd., Gala No. -5,
JK Industries Estate, Near PaperBox, Mahakali caves Raod,
Andheri East, Mumbai – 400093”

This address is not belonging to them it’s completely unoccupied since 3-4 month… Owner of this Gala is “Mumbai Glass house” and Numbers are – 022 – 26874008/ 26873971. This is an act of serious contravention of rules – which has affected us.

So it’s very shameful and shocking that the way you treat you customers. Mr Ashwin was not at all helpful and I am so disappointed with it. So i am not satisfied FirstCry services and executive.

This is the worst customer support I have ever come across. I would definitely suggest people not to use FirstCry.

In the light of the above facts/statements, I once again request you to please look into the matter and request the concerned Authority to consider my case to find the facts and compensation me the admissible amount.

They have really stood by their name. FIRST portal to make me CRY by ordering on same!!

Consumer court notice sent at your Pune Head Office Address against FirstCry!!!