FirstCry.com Complaints & Reviews

I ordered 3 products for 1387 rs on 22/03/2023. I got products delivered and another one that is for 1315 rs i didnt receive after 5 days . The courier service told me firstcry.com enter wrong pincode for that product thats why they couldn't deliver. Even after i compliant to firstcry.com they didn't resolve my query . Such a fraudsters

Order Id : 2462165MUI1A58AE0

We have ordered a craddle from firstcry which we received on 21st March 2023.
My baby on its first swing got a little jerk in it due to poor swing quality. This is not acceptable.
I cant waste my hard earned money for low quality product. Kindly pickup the product and provide me refund asap.

There was an order from October 2022. I returned two items from that and received a refund for them. I placed new order in March 2023. The company canceled my fresh order and refunded the amount after deducting the cost of two items that I returned in October 2022 with the reason saying that the items I returned are not matching with what was ordered.

The company claimed the money from my fresh order and even keep the items that were picked up in October 2022.

I ordered this product on 25th Jan, they sent me a defective product. After complaining over and over again, they sent a replaced product. This replaced product again is not working as expected. This high chair is not foldable. When I raised this issue again with the customer care, they are denying that there is any issue with the product. They have cancelled my replacement request. They are selling the product which does not match description on website.

I placed a replacement request as i received defective product and even after continuous calls and emails they not getting the product replaced

Have received faulty sippers by which child cant suck liquid. Suction is not working. Please arrange return and process refund asap. Order details[protected]PBN7D3A7F4
Have also emailed in this regards

Status says that there was no one at home during delivery and the otp was denied. Now, why would customer ever deny the otp in order to receive the items they paid for? Delivery team never shows up but the status changes with false updates. This makes your same day and next day delivery a lie. Suggest you to change your delivery partner from xpressbee to someone more reliable probably DHL like Amazon

Hi Team,

Recently i have ordered for a Tricycle(blue color) for my 4 year old son based on the item description provided in firstcry app the chosen tricycle was showing as its suitable for kids aged 2-5 years

However the item i received is of small in size which is suitable only for 2 year old kid not for 4 or 5 year kid hence i felt i was cheated here with false item description following that i have sent number of emails to first cry customer support for item return however each time they responded back with same content saying item is not eligible for return without accepting the fault with firstcry(false item description)

Adding to that the item i received is of different color(yellow) however i ordered for blue color

Hence i was again reaching out to support team atleast for replacement of item(because of color mismatch) but this time customer support person simply cancelled my request with fake comments "As per user request the item is cancelled" however my initial request was for return which they didnt agree and then i requested for Replacement for which they cancelled the item arbitrarily

So with no proper response from support team i am raising this complaint hoping that atleast i will get proper reply here, even if i am not getting any proper reply here then i have to escalate/flag it further in Twitter or in other ways but i am not going to leave this matter until my valid request is fulfilled

Regards
Hated Customer

Bought r for rabbit high chair on 13th feb, got a delayed delivery on 26th feb in damaged packaging and the product has alignment issues. Upon informing the company agreed to replace the product however it’s been 10 days they have not even picked up the product to replace. Every time they send an automated mail saying your issue will be looked upon. I need my refund that’s it. I am done with this kind of harassment else I’m reporting to the consumer court

Dear Sir,

Order No: 7290641QHQ82DA59A

Babyhug Knee Length Cotton Printed Boxer Pack Of 3 - Orange White Blue Red (minqty:1)
Babyhug Woven Boxers Multi Print Pack of 3 - Blue Brown (minqty:1)
Babyhug Woven Boxers Multi Print Pack of 3 - Multicolor (minqty:1)
"Babyhug Little Panda Potty Chair - Blue (minqty:1)"

All the above items are getting short of dimension for my baby. When I called their customer care, they denied to return. Please help .

Regards,
Anirban Basak
Mob:[protected]

The product turned out to be faulty. I do accept that, it was mitake from my side to reach out to them little late. Howeverm, their store guys also accepted about the faulty product.

However, first cry customer care is asking me to talk to baby hug & vice versa.

it's more than 45 days from my complaint, these guys are just doing nothing.

I am willing to even for fixing the product but the team on call is so rude.

Have ordered a product (ID 20116023NKPE7850F7) on 15 Feb 2023 through debit card. Estimated delivery was within one day only. Today is 21 Feb still haven't received. They are keep on changing the delivery date. Not able to cancel the product also. So requesting you to take action against this

Order id: 11804822OWP1CE4C56
Kookie Kids Frill Sleeves Floral Printed Tunic Top
It was returnable when i ordered this above mentioned product. now it is showing Return not Applicable.
I called to customer support, they said. sorry we can not do anything.
I asked how is that possible then she said . i dont know . sorry.
waste of my money . first they sent a bad quality product showing its returnable now they are not accepting return on it.

Product : https://www.firstcry.com/babyhug/babyhug-wovencotton-full-sleeves-shirt-and-trou...⇄

Order Number : 6519801GSX8BC0A07

Order Placed : Sun, 5th Feb 23, 2:42 PM | 1 Item

Order Total : 1567.44

Delivered product was different from the one on product page. Return has been refused twice. There is no escalation matrix. The customer care which talks with you agrees to the difference in the products but says nothing can be done as command comes from somewhere else.

Thinking of legal action on this fraud company.

I purchased a babyhug steamer worth 4000 rs from firstcry store, rajpur road, jakhan, dehradun in February 2022 and my product is under warranty. I started facing problems in December, 22 end and I reported the issue to firstcry support through mail, complaint number 62024728. I got a call from firstcry team telling me that replacement is approved, but I have to visit the store. Now the store people are saying that they are not able to find the bill hence I have to wait for replacement

There is no detail of the order after 5th Feb, can you please help me I need it by tomorrow 1st half

I requested the product return pick form past one month nothing will happen and also nothing reply i will get the first cry customer care service always they telling pickup will happen within 72 hours from past one month kindly take the proper action and do the needfull

1- maine firstcry se ek order kiya jisme mujhe wrong product received hua aur jb maine return request dali to inhone ye kh kr mana kr diya ki humare hand se shi gya h aur refund nhi kiya
2- maine ek product return kiya jo ki delivery partner check krke same product le kr gya picture dekh kr lekin phir inhone mera refund nhi kiya aur bol diya humko wrong product received hua h isliye hum refund nhi karege
ye company customer ke sth bht fraud kr rhi h plz do something

Last December I purchased 58 pieces Mamypokopants extra absorb pants it was really good.. but February 1st again I purchased same product.. after I received I checked its totally different I used 1 pant at night it leakage I contacted customer care they didn't respond currently

I had purchased babyhug partywear peeptoes for my 3year old daughter and the product was delivered to me on 30th January and my daughter worn it on 1st February to go to school out of excitement however the images will reflect the quality of the product manufactured by babyhug and delivered by firstcry.com. I raised my concern to the firstcry team and what they had to say was the product is been used and hence no retyrn or refund, ao why should i bear the loss here and i[censored] can see the product there are 2 nails which are left and the heel is out...this type of quality is been manufactured for kids not safe and also not sturdy enough to stand for not even a 2hours o[censored]se. I want the refund of my money.