Firstcry.com — Returned product

Address:

No 2 ullasapadava road opp forest forest sullurpet spsr nellore dt

I have order product but due to size issue I have returned product on 21st aug but due to technical problem return picked up status is not updated. Hence I have raised complaint with first cry and I have se t screen shot from ecom express they received product.. Still my refund is not issued and no proper update from first cry.