Firstcry.com — reverse pickup not done by them, refund given but later taken back - never intimidated about it.

Website:

www.firstcry.com

Order number 3534484qxm603a313
In may 2017 i placed a return request for 2 packs of diapers. They were never picked up. They have a system where they provide refund in firstcry wallet even before the pickup is done. So i waited 5 days and contacted them and asked them why they have not gotten the products picked up. They said they will do in another 3 business days. They didnot perform the reverse pickup. Anyway, i had received the refund so i didnot bother again. But after like 9-10 months i was just checking my transactions and i see that the refund was reversed back to firstcry for which they didnot even send any email, didnot notify me. I have already done a lot of emailing and they are coming up with lame excuses. Earlier they said that you will need to send the material back. Then i asked them will they reimburse shipping charge they said no. As per last conversation with their senior, the senior said we tried to pick up but it was cancelled, our delivery partner has confirmed it and she also assured that she wil provide the recordings of the calls which she refused to provide later.
Wish them the worst for their non sense policies. Never buying again. A strict action should be taken against such fraud companies. Thats why no indian company like firstcry can ever reach level of amazon.