Firstcry.com — delayed package - no resolution

Address:

H.No 234, Swaraj Enclave, Sector 126, Mohali, Punjab, 140301

I ordered baby diaper package from firstcry on 6th jan/20, it was supposed to be delivered on or before 11th, but due to some reasons (As per them) it didn't got delivered and got further delayed.
I firstly raised a complaint on firstcry site under "track your package".
I waited for any update from firstcry, but to my surprise there was not update or call from firstcry for delayed package.
Finally i called them on 15th, as it had been 9 days and asked them why is my package not being delivered and why no response is there for my complaint raised for delay.
To that they answered that their van had been under police verification etc etc (Which should be not my concern). And further said that we cannot update on when you will recieve your package.
I do not have any option for cancellation or refund of this order.
I raised an escalation as there was no resolution or any compensation from them, neither they could provide me with some other diaper package within 3-4 days... Great!!!
I waited next whole day (16th) for any update call or delivery guy, and none happened.
I again called them and shred my anger and frustation to atleast update, even if it still delayed.
Today (17th) i again waited whole day and there was no delivery, neither any call from them for any update (Despite of telling them to keep me updated for whatsoever happens). So i called them again and and politely explained everything to their representative, to which he had no words, so i asked for a supervisor or team lead or any available manager on floor to have a word with me - to which again as they say everytime "our all supervisors and tl's are busy".
I asked where are the managers?
He said they have left.
And to my surprise it was just 7:30 when i called.
I asked what time do they officially have to be at their workstations/office - and the guy said "till 8".
So after going through all this harasment and their a class service, i am now here.
I have every call recorded with me, in which you can also listen how professional they are!
Which made me go nuts assuming firstcry as a bigshot in online services and to that what they actually stand.
Pathetic#firstcry