Firstcry.com — return pickup [protected] and [protected]

Address:

Jones Sigiriya, Chennai, Tamil Nadu, 600117

Hello,
Haven't faced such pitiful incident where delivery agent takes wrongful item (Jabong) rather than picking up my firstcry. The problem is one single person handles return for both and we had just handed it over to the security since timing always seems to be off (Security has all the returns put in single box mentioning our flat number) your delivery guy picked up the wrong item and filled up even without checking and has sent it back. Now when i talk to your customer care executive we are blamed saying it was our mistake giving it to security (Trying to find out logic). Are you trying to tell us that your return taking agent has zero responsibility? In picking up item and that he will pick even a rock and send it to your warehouse and you won't blame them?

Why am i being asked to pick it from bangalore. I live at chennai are you guys out of your mind? I don't see why i am being blamed here and asked to collect it myself when it was clearly your fault in picking the wrong item without even checking. Have spoken with a lot of customer care executives none this bad and unprofessional.

I have your acknowledgement slip and other details. If you guys really think its my fault when there is none. I am sure to post it all over social media along with details and phone conversations and ask the people whose fault it is and also mention your answer of asking me to pick it up from bangalore warehouse.

Problems you've caused :
1) taken wrong item. Now my other item to be returned cannot be returned since returning item has a time limit.
2) blaming the customer saying its their fault. Not every customer is expected to be home and we didn't force him to take the wrong item. And your agent is supposed to check what item he is taking.