[Resolved]  Flipkart — Delay in Delivery of Lenovo K3 Note

Address:

Hyderabad, Andhra Pradesh

I am Flipkart First customer which means the products i purchase from WS Retail on Flipkart ships and delivers my orders within one day. I ordered a Lenovo K3 Note mobile phone vide Order No.OD[protected]. I was given a tracking no (WSRC[protected]) and was told the delivery will be made today, i.e., 09.07.2015. When i checked the status of shipping and deliver on the Flipkart site, i was shocked that the shipment has not reached Hyderabad even at 7pm. So, i called the customer care. They asked me to wait till 9pm and when the shipment was not delivered even by 9pm, i called the customer care again, only to reach a sleepy, lazy executive who was in no mood to look in to the status of the order leave alone apologizing. When i asked him why the delay, he started explaining me that the unit(mobile phone) needs to be picked up, packed, and shipped to another place(Hyderabad in my case), as if this was the first time I am making purchases on flipkart or for that matter online. When i asked him why did Flipkart take the subscription charges when it cannot deliver in 1 day, he started giving lame excuses like it depends on the location and area of delivery. I blasted him saying when Flipkart asked for 400 bucks as subscription charges, it already checked my location and pincode for confirmation whether products can be delivered in a day or not and I even told him that neither i have changed or shifted my residence nor have i asked to deliver the product to some other place. I tell you, off late this Flipkart is becoming a one big head ache. I dont know how companies like Lenovo, etc agree to sell their flagship products only and only on sites like Flipkart where they cannot keep their commitment and when asked for reasons, give lame excuses. Moreoever, they ship the orders with logistics like Ekart which has not contact numbers or addresses so that we can directly speak to them like Bluedart or DHL instead of holding the phone on the Flipkart customer care for 15-20 mins and then meet some sleepy, lazy executive who hardly care to help customers like us. Its hight time, Flipkart higher authorities take note of this rather than ignore them and mend their ways. I am a Sailor by profession and my company and my ship will not wait for me just like Flipkart is asking me to wait for 1-2 days to get the shipment. Ridiculous ! Sailor