[Resolved]  Flipkart — Flipkart cheated me on my order

Address:	500017
Website:	www.flipkart.com

Hello team, i wanted to bring up this concern with an order that i have placed with flipkart with order id: od[protected] for apple iphone 6 (Space grey, 16 gb). I have bought this phone as a gift for my sister on her birthday on jan 2 for an exchange of oneplus one phone. The phone was delivered to me on 23/12/2016 and i have not opened the mobile phone till january 2rd. It was a shocking experience that the phone that i have received was a used phone. I have immediately raised a return request from the website mentioning the same comments. I received a call from one of your executive stating that replacement has been initiated and provided the initial replacement (Return id:[protected]. He also mentioned that a technician would come to my door to check the phone physically and process the return. I was still happy for the support that was being provided by flipkart. The technician visited my house on 5th of january and checked the phone and took the pictures of the phone and left. The next day i received an email stating that the replacement was rejected with the comments "the mobile was damaged in the hands of customer please cancel the replacement". (How can the technician decide if the phone was damaged by me or it was received defective). There was no job sheet that was provided when the technician visited nor i have signed anywhere that the mobile was damaged in my own hands. It was really shocking to hear the comments and when called in the customer care they bluntly denied stating that they would not be able to help me in processing the replacement. I spoke to 2 ecalation desk members 1. Arjun and 2. Pooja. And both were of no help stating that the policy (Or) time frame for return has been breached and they would not be able to process the replacement. This is the most annoying and frustrating experience as every call that i had with these people lasted for an hour with no outcome. They were trying to explain me the policy but none were able to resolve my concern. Finally i requested a call back and one of your support analyst called me and assured me that i would receive a call from the concerned team by 08 jan, 2:30 pm. I have not received any call nor my order status still shows as rejected. I would like to get a few answers from your team 1. I have never signed any job sheet that the technician needs to give me a copy of... So is my sign forged? I would need a copy of the job sheet submitted by the technician. 2. Why is your escalation team not able to help me? If they are no help please do not fool the customers that they would take care of it. 3. Why have i not received any call as promised by your support team. I have bought this phone as a gift and its been a week that we are unable to use this phone and this has caused a lot of mental agony and frustration. I have spent 22800 for the phone and the complete fund has been blocked. I hope to get an answer soon and get this addressed on priority. For any further clarification please call me on my registered mobile number.
Regards, adithya gvkr