[Resolved] Flipkart — i want to return my mobile and they are telling me we can do replacement

akshuk1

Address:

Chandrapur, Maharashtra, 442701

Order no-od[protected]
I want to return my product. Its so many days that im trying to return it but you people are giving replacement that too after checking the mobile by technician. The technician had called me yesterday and told me to come on his place which is 13 km far from me. This time very bad service from flipkart., cant accept that from you better learn from amazon.

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Jan 17, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Flipkart Customer Care's response We will revert on it.

Dec 04, 2017

Updated by akshuk1 Give me a replacement

Verified Support

Dec 04, 2017

Flipkart Customer Care's response Customer raised a complaint for defective issue, we interacted with customer and apologies for the inconvenience and asked him as we arrange for the tech visit so technician contacted him or not customer told they contacted and asked customer to come 13 km away from his address. Apologies and informed customer let us have this check with the concerned team that we can arrange for tech visit in his location or not customer told he is looking for only refund we told we have 10 days replacement policy and its not possible to arrange for refund. Customer told he is looking for refund only then only take the request or else close the complaint. As customer not ready replacement and with the confirmation of customer we're closing the complaint from our end.

Dec 04, 2017

Updated by akshuk1 But still i[censored] cant give refund then give me replacement

Dec 13, 2017

Updated by akshuk1 This was the message and after taking the request you cancelled it after 2 days.this is 2 nd time that flipkart are cancelling my return request.the mobile which i have received was not working properly and after. Technician visit the mobile is hanged and not working at all.will never buy from flipkart next time they make people fool.and the senior customer mrs .neha is so rude that she doesnt know how to talk to customer, i said i will compain she told me u can complain its ur wish.worst services from flipkart nowadays better to close it. Technician Visit for Panasonic P77 (White, 16 GB) with order ID OD[protected] has been scheduled with our authorized partner JEEVES CONSUMER SERVICES PRIVATE LIMITED. Your service request number for the same is 7L10-27013FLPKRT-4340072 and will be done by Thursday, Dec 14, 2017.

Dec 13, 2017

Updated by akshuk1 You people have looted me by giving a faulty mobile which is now dead

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